Executive Director/Administrator

JOB CULTURE

The Acacia Creek Senior Living Community (AC) is committed to a culture of Leadership.   We provide superior service to members, residents, and staff through a sound and progressive model of service and care which aligns our mission, vision, and operations.  We demonstrate excellence in core services and place value on high quality job performance, integrity, professional development, effective time management, budget management, workplace safety and resident/employee satisfaction.  We are dedicated to disciplined innovation and continuous quality improvement – we are a learning company.  We are committed to sharing our knowledge and being an organization that attracts the best and brightest talent.  We lead by example, in attitude, fairness, adaptability, cooperation, ingenuity and dependability. 

JOB SUMMARY

The primary purpose of the position is to manage and oversee the day-to-day operational functions of the community in accordance with current federal, state, and local standards, guidelines, and regulations that govern long-term care and life care facilities while assuring that the highest degree of satisfaction for residents and team members. This position is based in Union City and reports to the President and CEO of the Masonic Homes of California.

ESSENTIAL FUNCTIONS

Management

• Provides a quality lifestyle in health, social, maintenance, housekeeping, and meal services to Acacia Creek residents. 

• Manages the team members and departments of Acacia Creek. Is the direct manager to  the Manager of Resident Health Services, Manager of Lifestyles, Director of Environmental Services, Director of Dining Room, Executive Chef, Successful Aging Coach, Manager of Concierge, Director of Sales and Marketing.

• Work in collaboration with the MHUC Executive Director or Administrator to provide a one campus experience to our residents and staff
• Ensures the selection of competent department directors, supervisors, consultants, and auxiliary personnel.
• Maintains an excellent working relationship with the medical profession and other health related facilities and organizations through formal working and transfer agreements.
• Delegate’s administrative authority, responsibility, and accountability to other management personnel as deemed necessary to perform their assigned duties.  Delegates a responsible Manager to act in his/her behalf when absent from the community. 
• Cooperates with all team members and establishes good working relationships across departments on the Union City campus. Practices team building and promotes good employee relationships in the department and inter-departmentally.
• Consults with department managers/directors concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services.  Reviews and checks competence of work force and makes necessary adjustments/ corrections as required or that may become necessary.
• In conjunction with department managers/directors, counsels/disciplines personnel as requested or as may become necessary. Terminates employment of personnel when necessary, documenting and coordinating such actions with Human Resources.
• Works with the Director of Environmental Services to ensure that the building and grounds are maintained in good repair. 
• Attends and participates in workshops, seminars, etc., to keep abreast of current changes in the long-term care field, as well as to maintain professional status. 
• Other duties as assigned.

Sales & Marketing

• Maintains occupancy levels as set out in the organization’s budget.
• Works in tandem with the President, Chief Communications Officer and Sales and Marketing teams to maintain a good public relations program that serves the best interest of the community and the community at-large alike.
• Ensures the community is kept in a constant condition of “Tour Ready” appearance.

Programs & Culture

• Assumes the administrative authority, responsibility, and accountability of overseeing activities and programs of the community
• Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a quality environment throughout the community. 
• Can build an effective and motivated team. Creates an environment of trust, fostering mutual understanding and respect.
• Will obtain and demonstrate knowledge of Successful Aging philosophies through Masterpiece education, including the core values of Integrity, Dedication, Respect, Compassion, Teamwork and Quality.  Will support and participate in the Successful Aging Culture (i.e., assist in new initiatives, encourage residents and act as their “coach”). Be familiar with and fluent in the language and details of Successful Aging/Masterpiece. Maintains successful aging certification.
• Regularly meets with community committees, resident council members, family members and representatives, and residents to ensure effective communication, collaboration and  to concerns/suggestions.
• Engaged in community quality improvement and risk management plans.

Compliance

• Assures that all team members, residents, visitors, and the public follow established policies and procedures.  Interprets the community's policies and procedures to team members, residents, family members, visitors, government agencies, etc., as necessary.
• Ensures that public information (policy manuals, marketing, etc.,) describing the services provided in the community is accurate and fully descriptive.
• Reviews and develops a plan of correction for deficiencies noted during survey inspections and provides a written copy of such plan to the President, governing board and ombudsman representative as required
• In collaboration with Human Resources, assures continued compliance with current regulations as well as state and federal labor laws. Assists department managers/directors in the development and use of departmental policies and procedures.
• Makes routine inspections of the community to assure that established policies and procedures are being implemented and followed.
• Ensures that written job descriptions and performance evaluations are maintained for each team member

Financial Management

• Maintains operations in compliance with approved budget. Reviews and interprets monthly financial statements and provides such information to the President, the governing board and the Resident Council as required.
• Works closely with Finance regarding budget preparation, compliance, audits, and establishment and maintenance of the operating cost of the community. 
• Authorizes the purchase of major equipment/supplies in accordance with established purchasing policies and procedures
• Assists CFO and President to determine proper insurance coverage.
• In collaboration with Finance and the President along with department managers/directors, prepares an annual operating budget for submission and approval by the governing board. 

Governance

• With the President, serves as top staff officer to the Board of Directors of Acacia Creek. 
• Makes written and oral reports/recommendations to the President and the governing board concerning the operation of the community.
• Represents the community in dealings with outside agencies, including governmental agencies and third-party payers, or provides an authorized representative of the community when unable to attend such meetings.
• Serves on various committees of the community, i.e., Chamber of Commerce, Rotary, and provides written/oral reports of such committee meetings to the governing board as directed or as may become necessary.

Resident Care

• Assures adequate security and medical care is available to residents.
• Assures that all residents receive care in a manner and in an environment that maintains and optimizes their quality of life without abridging the safety and rights of other residents.
• Demonstrates customer focused liaison with families and residents.  Reviews residents’ complaints and grievances and written reports of action taken. 
• Assures that an adequate number of appropriately trained professionals and auxiliary personnel are always on duty to meet the needs of the residents.

SKILLS, ABILITIES AND EXPERIENCE

• Minimum of five (5) years' experience in a supervisory capacity in a CCRC Community, or a long-term care community is required.  Working knowledge of the senior living industry.
• Effective verbal and written communication skills to interact with all levels of management, other employees, residents, families and outside contacts; effective managerial and interpersonal skills; demonstrated fiscal and budgetary skills; ability to plan, organize, and implement work and be flexible enough to shift priorities quickly.

Pay

• The pay range is $180,000 to $200,000 with a bonus opportunity and higher compensation available based on experience and licenses.

Requirements

EDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATES

Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically:

• Bachelor's Degree is necessary. 
• An advanced degree in Public Health Administration or Business Administration, or a health-related degree is preferred but not required. 
• Must possess a California RCFE license and meet the licensure requirements of the State of CA.

Benefits

• A work environment focused on teamwork and support.
• Excellent health, dental and vision, wage replacement and other benefits for you and your family’s well-being.
• A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan.
• Paid Time Off (PTO), Holiday Pay offered.
• Investment in your growth through Tuition Reimbursement.