Executive Director - West Palm Beach, FL

American Red Cross West Palm Beach , FL 33409

Posted 4 weeks ago

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

Executive Director

  • West Palm Beach, Florida

We are currently seeking a professional, innovative and enthusiastic Executive Director for our Palm Beach and Treasure Coast Chapter, based in West Palm Beach, Florida. The Palm Beach and Treasure Coast Chapter of the American Red Cross serves Palm Beach, Martin, St. Lucie, Okeechobee, and Indian River counties.

NOTE: In order to receive full consideration, please upload a formatted copy of your updated resume, when applying to this position.

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.

This position involves very little operational responsibility. It is an external-facing, community relations position. The successful candidate must be comfortable being the face of the Red Cross in their assigned territory.

This position is responsible for supporting region-led mission capacity building, informing the regional leadership team of community needs and perceptions, and strengthening relationships across all elements of the community by communicating the American Red Cross programs, capabilities and opportunities for community involvement. Reporting to the Regional Chief Operating Officer, the position serves as the primary liaison to the community supported by Community Volunteer Leaders and the Chapter Board. This position works alongside the volunteers and employees assigned to deliver mission fulfillment in the Region and Chapter and is a member of the Region Leadership Team.

This is accomplished through the following key areas of responsibility:

1.Serves as the Face of the Red Cross to maximize Red Cross presence and connectivity in the community and expand the community's recognition of the breadth of the Red Cross contribution to the community.

2.Develops sustained community relationships to ensure capacity to achieve region mission goals.

3.Develops and manages the chapter board to effectively mobilize support and resources around the Red Cross mission.

4.Develops and manages community volunteer leaders to: serve as the Face of the Red Cross in assigned territories; to support mission capacity building by developing key community partnerships; and to recruit volunteers.

5.Influences to create an environment of teamwork and inclusion to effectively deliver against the Red Cross mission. Serves, when assigned, as a member of the Elected Officials Liaison Network supporting disaster responses across the nation.

Job Description Responsibilities:

1.Serves as the Face of the Red Cross to maximize Red Cross presence and connectivity in the community and expand the community's awareness of the breadth of the Red Cross contribution to the community.

Manages a portfolio of strategic relationships with local elected officials and key community leaders and stakeholders with specific outcomes defined jointly by the Regional Executive and the Executive Director. This includes local elected government officials, legislators, and those with potential to collaborate with the Red Cross on volunteer recruitment and engagement, the disaster cycle (prepare, respond, recovery), Service to the Armed Forces, Training Services, and/or Biomedical Services as determined by the region. Conveys information and fosters increased awareness across the community of the full extent of Red Cross service delivery in a manner as to deepen the connectivity and commitment to the Red Cross as a primary partner, meriting community support.

2.Develops sustained community relationships to ensure capacity to achieve region mission goals.

2a. Revenue: ED to lead the chapter in supporting achievement of region revenue target, including support of Sound the Alarm events/STA fundraising target achievement (as applicable) and board member external solicitation goals; and meets assigned individual fundraising target by cultivating strong United Way relationships (as applicable), meeting annual chapter board member giving campaign, and maintaining a small number of key donor accounts as defined by the Regional Executive.

2.b. Mission Capacity Building:

Supports achievement of the region volunteer engagement goals, blood collection goals, and community engagement mission goals by identifying and stewarding specific strategic relationships in the community and serving as a connector for internal stakeholders for these activities. Leverages the board mission capacity committee, biomed committee, diversity committee, and community volunteer leaders to meet established goals.

3.Develops and manages the chapter board to effectively mobilize support and resources around the Red Cross mission. The chapter board must meet all published board guidance for board membership, committees, and member engagement in the mission (has all required committees; board engagement plan completed for all board members using template provided; board members understand board member giving expectations and personally meet board member give and solicitation expectations).

4.Develops, leads, and manages community volunteer leaders who are responsible for serving as the Face of the Red Cross in assigned territories; supporting mission capacity building by developing key community partnerships.

5.Influences to create an environment of teamwork and inclusion to effectively deliver against the Red Cross mission by ensuring that information flow is facilitated. The Executive Director informs the regional team, as well as volunteers and staff assigned to the chapter area, of community needs and communicates the American Red Cross programs and capacity needs to the community.

6.Serves as a member of the Elected Officials Liaison Network supporting disaster responses in the chapter area, regional area and nationally. May be asked to deploy to disasters outside the chapter jurisdiction for up to 2 weeks.


1.Customer Focus

  • Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first hand stakeholder information and uses it to communicate needs to internal decision makers; acts with the stakeholders in mind; establishes and maintains effective relationships with stakeholders and gains their trust and respect.

2.Manage Vision and Purpose - communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate units or organizations.


  • Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals and groups with information so they can make accurate decisions; is timely with information.

4.Political Savvy

  • Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are and plans his/her approach accordingly; views corporate policies as necessary part of the organizational life and works to adjust to that reality; is a maze-bright person.

5.Deal with Ambiguity - can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

6.Interpersonal Savvy - relates well to all kinds of people - up, down and sideways; inside and outside the organization; builds appropriate support; builds constructive and effective relationships; uses diplomacy and tact; can defuse high-tension situations comfortably.

7.Professionalism and Integrity - evaluates lessons learned from both successes and failures; demonstrates willingness to make commitments based on information known at the time; delivers on commitments; models a 'can-do' attitude and takes initiative; is a self-starter; inspires and motivates others to do the same. Embraces rather than resists additional responsibilities. Adheres to enterprise policies; acts with integrity; settles rather than creates conflict.


Education: Four-year college degree (BS/BA) in Business, Communications, Marketing, Public Relations, Finance or non-profit administration or equivalent experience required. Prefer Master's degree in the field of community organization, public or business administration or non-profit management.

Experience: Minimum of 7 years related experience.

Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement fundraising strategies. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships.

Management Experience: Minimum 1 year- related management/supervisory experience preferred. Experience working in an environment requiring flexibility and managing change.

Other: Proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal state and local employment laws.

Skills & Abilities: Ability to work on a team.

Travel: Travel within communities served and region, occasionally division.

May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. A current valid driver's license and good driving record is required.

  • Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

The American Red Cross is a nonprofit organization that offers employees growth and development; team spirit; a competitive salary; and a comprehensive benefits pack

  • LI-MM1


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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Executive Director - West Palm Beach, FL

American Red Cross