Executive Director, Salesforce Platform

Deluxe Corporation Shoreview , MN 55126

Posted 1 week ago

Location: Shoreview, Minnesota

Req ID: 14506BR

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

Responsible for all aspects of the Salesforce Platform and supporting multiple business segments and partners, the Salesforce Platform Executive IT Director is responsible for managing teams supporting Sales, Marketing, E-Commerce, and IT Partners and Partner Teams and directly leads managers, individual contributors, and offshore partner resources. As a leader of resources, this role is responsible for hiring, training, performance management, and termination decisions. The Salesforce Platform Executive Director also leads cross-functional teams, advocates change, and creates a clear technology platform and process vision for the team, peers, and partners. This individual should be resourceful, use innovative approaches to solve problems and create value by providing direction, feedback, and coaching to direct reports. The Salesforce Platform Executive Director is fully responsible for building out the Deluxe IT Salesforce practice, driving the platform strategy (includes Sales & Service, Marketing Cloud, Commerce Cloud, and Mulesoft / integration layer), ensuring effective processes / methodologies are in place and owned projects are delivered on time with great quality.

Accountabilities:

  • Build out, lead, and motivate a team of managers, architects, engineers and offshore partners to identify enterprise-level platform strategies and solutions; build consensus with partners and peers; sell the vision, strategy, and solutions to executive level leadership when needed

  • Drive Deluxe's IT strategies and perspective into business portfolio planning where it makes sense to do so

  • Drive adoption of standards, governance, and best practices (including Agile processes) related to owned technologies into the new Salesforce Platform / Practice; communicate and drive adoption across the partner community where needed

  • Partner with Platform partners and modernization efforts to improve upon technical offerings, stability levels, and the overall internal and external customer experience. Continuously assess new technologies to determine their viability and applicability within Deluxe's technical ecosystem; Plan and lead strategic platform architectural approaches across the Salesforce practice.

  • Quickly build partnerships and credibility with team members, IT partners, business leaders, and Sr. Management; effectively maintain those relationships; Builds a culture that fosters team member growth, commitment to learning, and recognition of successes

  • Has mastered the understanding of people leadership and applies expert knowledge, experience, and, skills, to successfully mentor, inspire, and lead the team to produce phenomenal outcomes.

  • Under general direction, identifies departmental level challenges, recommends and executes solutions. Solves very difficult business problems through both effective use of financial and technology management while efficiently leveraging resource capabilities.

Required:

Education: Bachelors (or equivalent experience)

Experience: 5-10 years of IT/ Salesforce Platform Leadership experience

Critical Knowledge/Skills/Abilities:

  • Proven success in building out new Organizations and Practices (Salesforce specific experience preferred)

  • Previous IT experience in Deluxe related industries (Financial Services, Small Business, E-Commerce)

  • Experience with coordinating and negotiating scope, budget, and timelines with multiple business solution areas

  • Is Candid, Authentic, Sincere, and Dependable

  • Has a flexible leadership style and is committed to team member learning and development

  • Acts with Focused Velocity ensuring that team is delivering on commitments with quality

  • Fosters collaboration and values diversity of thought

Deluxe Corporation is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Please view the electronic


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Executive Director, Salesforce Platform

Deluxe Corporation