Executive Director, Office Of The CMO

Comcast Westborough , MA 01580

Posted 4 months ago

Business Unit:

Job Summary:

A new Office of the Chief Medical Officer (CMO) is being created to provide clinical oversight of all Company programs, policies and processes. Internally to the Total Rewards team, the Office of the CMO will provide SME support by evaluating Health Improvement opportunities as well as by providing medical standards and clinical program efficacy review. Externally, the Office of the CMO will provide consultative support to the field regarding health and safety opportunities that impact business processes and operations. To support this function, the Exec. Director will manage those internal and external connections and opportunities.

In collaboration with Health Services, Health and Safety and the Leave Management/Return to Work Team, the Executive Director will act as an internal consultant for the coordination of business process-driven program opportunities in the field for a range of health, wellness, and safety topics that are approved by the business. He/she will help these teams develop the strategy for implementation of these programs.

This role will engage directly with senior leaders across the organization to provide thought leadership and gain insights on the development of effective health and safety strategies for Comcast NBCUniversal. Critical to this role will be partnering effectively with other internal and external departments and help develop the strategy for programs, policies and processes that positively impact the health and safety of our employees as well as the business.

Job Responsibilities:

  • Create and manage the standards and processes for the Office of the CMO.

  • Assist the CMO in development of standards, processes and policy designed to support a culture of health and safety and holistic worker wellbeing.

  • Develop and manage standards and processes for OCMO medical/clinical review as it pertains to escalations, appeals and plan design

  • Develop and manage the standards and processes for medical vendor/partner assessment.

Provide structured consultative support internally to Total Rewards and externally to the Business.

  • Coordinate Medical Review meetings and review of appeals and escalations with the rest of Total Rewards points of contact.

  • Manage the medical topics for cross-functional Total Rewards Medical Board review. Take input and requests from all of Total Rewards and coordinate the assessment and review. Coordinate the output and meetings with Total Rewards contacts for OCMO review and collaboration with Total Rewards.

  • Coordinate the evaluation of the Comcast NBCUniversal population for health improvement opportunities in collaboration with internal medical consultants, the Innovation and Product team and US Benefits.

  • Support Total Rewards with strategy for enterprise-wide health and wellness benefit offerings

  • Review Total Rewards programs for business process opportunities.

  • Serve as a consultant to the field to gain insights on pain points and business process opportunities.

  • Consult to the field regarding Health Services, Health & Safety and Return to Work issues that may/do impact business operations and assess the field for willingness for process changes.

  • Help develop strategy for policies, programs and practices to be implemented by Health and Safety, Return to Work and Health Services in an integrated approach with the field. Help analyze the business practices and processes that would allow for that integration.

  • Create the building health and safety standards for sites. Support Total Health to develop turnkey process for this checklist review for any new builds, renovations or clinic implementations.


  • Proven track record of driving strategy for new ideas and successfully hitting targets

  • Proven track record of assessing complex problems, overcoming obstacles, achieving key milestones, and driving implementation success.

  • High degree of organizational astuteness, executive presence and ability to successfully navigate complex organizational dynamics.

  • Demonstrated track record of success in collaborating, influencing, and building strong relationships at all organizational levels and across multiple business areas.

  • Very strong communication and presentation delivery skills, with the ability to influence decision-makers to think creatively about employee and business-related approaches.

  • Ability to effectively prioritize and balance multiple priorities and projects; highly organized.

  • Highly adaptable and able to handle ambiguous situations, shifting priorities, and evolving direction.

  • Emotional maturity to handle escalated, high profile situations.

  • Ability to plan and facilitate effective, productive meetings/workgroups of varying size.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance.

Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties as assigned.

Educational Level

  • Bachelor's Degree or Equivalent

Years of Experience

  • Generally requires 10+ years related experience

Job Specification:

  • Bachelors Degree or Equivalent

  • Generally requires 14+ years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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Executive Director, Office Of The CMO