Executive Director, Il/Alf/Mc

Regency Senior Living is a Non-Mandate Company

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Position Summary:

Direct residence operations in accordance with its policies and procedures, mission, and philosophy. Lead and motivate employees in providing quality care and services to residents and maintaining a high level of customer satisfaction.

Primary Responsibilities:

Customer Service

• Oversee the safety and well being of the residents in accordance with the residence's philosophy and standards of care.

• Represent the residence to the community, family members, and visitors and develop positive relations with all customers.

• Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families.

• Contact the resident's family when a change in services is needed. Lead and participate in a resident/family conference to review changes in services.

• Ensure a high degree of customer satisfaction.

• Actively participate in providing service to residents.

General Management

• Adhere to and implement residence policies and procedures.

• Maintain a high level of occupancy.

• Assist in the development of the residence's budget.

• Operate the residence within the budget.

• Assist with the marketing of the residence including developing relationships with local referral sources.

• Prepare weekly and monthly reports as directed.

• Maintain up-to-date and complete resident files.

• Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other qualified directors.

• Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures.

Hiring, Supervising, and Training

• Recruit, hire, and supervise all employees, and ensure adequate staffing.

• Lead by example, encourage teamwork, promote the residence's philosophy, and provide ongoing coaching to employees.

• Motivate employees through recognition programs, training, and teambuilding.

• Conduct regular performance appraisals with employees.

• Provide an "open door" to employees, and address any employee concerns or grievances.

• Maintain complete and up-to-date employee files.

• Maintain a high level of employee satisfaction.

• Ensure appropriate handling of on-the-job injuries as reported by employees.

• Oversee and implement the training of all employees in accordance with residence policies and state and federal regulations.

• Ensure proper documentation for all training.

Qualifications

• Bachelors degree

• Minimum two years management experience

• Strong leadership skills

• Desire to work with older adults

Knowledge Requirements

• Any required management training

• Maintain knowledge of federal and state laws pertaining to assisted living