Executive Director - Home Care

Epic Health Services Milford , DE 19963

Posted 3 months ago

This Executive Director position serves as a consultant to both management and employees on clinical and nursing related issues. The successful Executive Director acts as a resource and advisor to employees and managers. The role listens, advises, and reports on operationally focused issues to the Area Vice President of Operations. Communicating needs proactively to the Operations Team, the Executive Director works with the Clinical Leadership Team to develop and champion integrated solutions. The Executive Director maintains an effective level of business literacy and knowledge about Aveanna's culture and its competition.

Essential Functions

  • Team Management:

  • Determine staffing needs

  • Hiring

  • Performance management Conduct/Oversee the processes:

  • Train

  • Coach

  • Evaluate

  • Monitor progress

  • Develop

  • Conflict resolution

  • Terminations

  • Communicate job expectations

  • Set and model quality and customer service standards

  • Communication of and compliance with Aveanna's Code of Conduct and Policies and Procedures

  • Client Relations:

  • In collaboration with the Clinical Director, conduct intake interviews with new client families

  • Proactive follow up with families monitoring quality of service levels

  • Incident Management/Issue Resolution

  • Service Failures

  • Client/Family Complaints

  • Business Operations:

  • Plan and implement branch growth strategies

  • Thorough review of financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

  • Consistently meet reporting deadlines

  • Branch compliance with federal and state regulations

  • In collaboration with the CRD/CRA, visits with the various referral sources

  • Oversight of client information communicated to CBO for billing purposes


  • Business Acumen

  • Communication

  • Consultation

  • Ethical Practice

  • Cultural Awareness

  • Relationship Management

  • Previous Industry Experience

Supervisory Responsibility

This position has direct supervisory responsibilities over a team Client Services Coordinators, Client Services Supervisors and Client Services Managers

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position regularly requires long hours and occasional weekend work as job duties demand


Approximately 10%, travel is local during the business day with occasional overnight travel as needed

Required Education and Experience

  • High school Diploma, College Degree Preferred

  • Ability to organize, plan and delegate properly in a fast pace environment

  • Two to three years of management experience preferred

  • Experience in Home Healthcare or Pediatrics a plus

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Aveanna is an equal opportunity employer.

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Executive Director - Home Care

Epic Health Services