Executive Director

WHO WE ARE

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious appointments, stunning dcor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

As Executive Director you will be responsible for enhancing the overall Resident experience through exceptional comprehensive leadership. Responsible for establishing and sustaining a culture of unparalleled service and long-term growth through operational management, goal setting and achievement. This is to be handled in The Sterling Touch friendly, courteous, helpful, timely and professional manner, resulting in a high level of Resident satisfaction. This position is under the general guidance of Regional Director of Operations in accordance with Company standards, processes, procedures, practices and philosophy.

Essential Functions:

• Participate in, lead, and oversee Start Sterling! for all shifts.

• The Executive Director greets the Residents, guests, fellow employees, and vendors in a friendly and courteous manner.

• Embrace and model excellent hospitality skills through leading and applying The Sterling Touch principles in all interactions.

• The Executive Director oversees selection, training, supervising, motivating and empowering of employees and leaders possessing the talent and skills required to fulfill our commitment to residents and their families.

• Active oversight and mentoring of Department leaders, benchmarking critical details of success.

• Active pursuit of quality improvement in resident satisfaction, employee engagement, resident care and well-being, dining services success, Facets participation and Grand Living's overall engagement in the greater community at large.

• The Executive Director provides ongoing oversight of financial results, including monthly expense monitoring, overall budget preparation, cash flow management and analysis of operational financial reports.

• The Executive Director function as "Director" of Marketing and Sales, oversee and lead the Sales and Marketing process required to achieve targeted occupancy and revenue.

• The Executive Director ensures community maintains unwavering compliance with all local, State and Federal regulations related to operations as an Independent, Assisted Living and Memory Care provider.

• Ongoing pursuit and embracement of employee empowerment via recognition, respect and adherence to Grand Living Vision, Foundation and Principles.

• In addition to performance of the essential functions, this position may be required to perform as Manager on Duty up to one (1) time per month over weekends.

Other:

• Employees are required to work a flexible schedule which includes, rotating weekend and holiday shifts.

Education:

• Bachelor's Degree, required.

Experience:

• Eight or more years of relevant work experience required with a track record of progressively increasing responsibilities.

• Experience managing large teams of 30 or more employees, required.

• Experience in assisted living, highly preferred.

• Experience providing hospitality focused service in a health care or senior living community, preferred.