Executive Director, Enterprise Application Support

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive.

• Comprehensive health and life insurance and well-being benefits, based on location.

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Enterprise Application Support family, the Executive Director, Enterprise Application support is responsible for providing 24 x 7 global support coverage, supporting applications, programs, and software solutions across multiple lines of business including Equity Clearing & Settlement, Institutional Trade Processing and Digital Assets. They provide non-functional delivery design requirements and develop operational capabilities as part of Site Reliability Engineering.

This role specializes in providing first class support to both our internal and external clients. Focusing on automation and planning, detailing technical requirements, engaging in Enterprise initiatives to drive stability and resiliency for our applications for the firm. Works closely with product managers, client services, infrastructure, and end-users in the support and enhancement of existing software systems and applications, proposing and recommending solutions that solve complex business problems. The lead will also help drive the framework for Site Reliability Engineering model across these support teams to drive operational supportability through delivery.

Your Primary Responsibilities:

• Act as a leader in Information Technology (IT) and contribute to the creation of strategies and implementation of the supporting solutions.

• Lead and develop talent to support the organizations strategic direction, prioritize associated work based on business requirements (any of these covered below in the key skills?)

• Support a growing user community in a fast-paced environment.

• Ensure proper disciplines and controls within the IT environment, as evidenced by strong audits and exams.

• Serve as a "Change Agent" who brings a sense of urgency and can mobilize resources and execute initiatives on time.

• Understand how technology works, bring a passion for technology, know the questions to ask, and be able dig into the details.

• Develop a strong partnership with business line leaders, IT members, and the operations team. Understand the business/process making sure the technology delivery is seamless.

• Communicate technical issues to a non-tech audience and to be an effective bridge from business to technology.

• Optimally plan and track multiple large and/or complex projects and communicate status to management and project teams. Identify problem areas and alternative solutions.

• Listen, learn, adapt, share, and advance ideas that support the vision of an elite infrastructure.

• Fosters a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.

Qualifications:

• Minimum of 15 years of related experience.

• Bachelor's degree preferred or equivalent experience.

Additional Qualifications

• Sets a clear-sighted vision of the future to achieve the organization's desired market or business position; Describes how the vision for the organization's future can be realized through tangible actions.

• Drives a culture of motivation and commitment to the vision.

• Adapts presentation and communication style to fit the audience.

• Shapes the opinions of key decision-makers and senior leaders by presenting persuasive arguments and alternative approaches.

• Builds an organizational culture that embraces change as an opportunity rather than an obstacle; Empowers and supports individual efforts to align with change initiatives.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.