Executive Director

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Description

Job Description:

The Executive Director is the Impact Maker of the team. You are the driving force and set the tone for the community. What? You mean I get to control the impact we make on the industry. The impact of something causes a response, therefore you want the response to be one of vision and change in the industry. Yes, you are in control of the aftermath of your impact. So how do I make a good impact? Here are a few tips. The Impact Maker sets the tone and provides leadership that exceeds the expectations of residents and families. The Impact Maker controls the team's performance so that the community reaches its goals of providing quality services to its residents, thus resulting in acceptable profitable revenue. The Impact Maker uses strong management, teambuilding and financial skills to ensure the highest quality of care is provided to the residents. The Impact Maker doesn't settle for the norm but constantly strives to impact their community, the company and the industry.

Essential Functions:

• Assures that the community operates in compliance with company policy and procedures and State licensing requirements.

• Maintains effective partnership with Community Relations Director and the Family and Resident Advocate to assure maximum operational support of marketing efforts and to facilitate admission and transiting of residents.

• Works in conjunction with Community Relations Director and Family and Resident Advocate in conducting tours, handling inquiry calls, participating in marketing efforts and to facilitate admission and transitioning of residents.

• Ensures accurate resident move-in, move-out and transfer information into applicable computerized systems, and completion of all move-in and move-out paperwork and ensures required documents are compliant with company policy and state guidelines.

• Establishes favorable relationships with residents and families focusing on resident satisfaction and retention; facilitates proper communication and support of changes regarding billing, fees, delinquent accounts, etc.; visits residents when residents are hospitalized or receiving rehab.

• Enter into applicable computerized systems resident care plans, assessments and incident reports as required by State regulations and company policy.

• Maintains financial responsibility for the community-processes and deposits income and authorizes payment of bills upon receipt; manages expenses, negotiates improved pricing, etc. In order to achieve financial goals.

• Maintains staffing in accordance with staffing models based on census and prepares staff schedules in accordance with company policy.

• Manages all time and attendance reports, daily labor reports, approaching overtime report, and approvals all payroll reports.

• Participates in the hiring process of all team members, including but not limited to conducting final interviews, assuring proper reference checks are conducted, and authorizing company standard rates of pay; obtains and approves all necessary new hire paperwork, and ensures file creation and completion of personnel records; provides and obtains applicable benefit-related paperwork.

• Assures that all team members are properly trained, both at hire and on an on-going basis, to general company policy and procedures, policies and procedures relating to their specific job duties and to all emergency procedures; assures all training is properly documented; assures team members are in compliance with company policies and procedures; develops and provides educational in-services to staff; provides continuous learning and improvement for self and staff in compliance with company policy and state guidelines.

• Assures that all requests for information regarding team members, such as income verification, employment reference requests, legal matters, unemployment claims, etc., are promptly forwarded to Human Resources. Responds as necessary and participates in unemployment claims and hearing.

• Participates in daily shift change meetings, care plan meetings and disciplinary counselling sessions between an employee and his/her immediate supervisor.

• Assures that the community is maintained in like-new condition, (clean, attractive, and safe) so that the community's property, team members, and residents are safeguarded and the general appearance of the building is in keeping with high standards and marketability of the community.

• Participates and ensures compliance with all inspections, e.g. State licensures, city/county, Fire Marshall, insurance, emergency procedures, etc.

• Assures completion of life safety inspections, maintenance of inspection records, and conducts required fire/emergency drills.

• Processes, investigates and reports all on-the-job injuries in compliance with company policy.

• Fulfills the duties of any team member whenever the need should arise in order to assure the best interests of residents and the community.

• Attends and actively participates in meetings, provides reports, and meets all deadlines in accordance with company expectation and/or state guidelines.

• Be observant, aware and act accordingly on any situations or occurrence in the community that may pose a safety hazard to residents or staff.

• Perform job duties in compliance with company policy and procedures and state, city, and county regulatory guidelines.

• Perform other duties as requested.

Requirements

Desired Skills and Experience:

• Minimum of 3 years of experience in a healthcare management position or prior.

• Must obtain and maintain licensure per state guidelines.

• Experience managing budgets and profit and loss statements

• Proficient in written and verbal English.

• Excellent telephone skills.

• Demonstration of ability to establish long-term relationships.

• Interest in working with the older adult population.

• Strong computer experience including thorough knowledge of Word and Excel and ability to use or learn to use database software.

• Ability to travel locally to fulfill job responsibilities.

• Ability to periodically travel overnight.

• Ability to work flexible schedules in 24 hour operation including weekends.

Preferences:

• High school diploma/ GED.

• More than 5 years of experience managing assisted living, senior housing, or long term care environment.

• Experience working with the older adult population.