Executive Desktop Technician

Summary:

TETRA Technologies, Inc. is a global organization whose foundation and strength comes from the drive and dedication of our team members. Our culture is that of inclusion and an unwavering belief that both our past and future success are due to the diversity of our employees and their competitive spirit.

Founded in 1981, TETRA Technologies, Inc. (NYSE: TTI) is a geographically diversified industrial and oil and gas products and services company, focused on completion fluids, calcium chloride, water management solutions, frac flowback and production well testing services.

TETRA is evolving its business model by expanding into the low carbon energy markets with its chemistry expertise, key mineral acreage, and global infrastructure. Low carbon energy initiatives include commercialization of TETRA PureFlow, an ultra-pure zinc bromide clear brine fluid for stationary batteries and energy storage; advancing an innovative carbon capture utilization and storage technology with CarbonFree to capture CO2 and mineralize emissions to make commercial, carbon-negative chemicals; and development of TETRA's lithium and bromine mineral acreage to meet the growing demand for oil and gas products and energy storage.

Essential Duties:

• Provide dedicated, first-level IT support for the Executive Assistant to the CEO, CFO, and executives for conferences, issues in a courteous and responsive manner

• Bypass, during quick response to C-Suite requests, the normal IT ticketing system, as it can be updated after the emergency is handled

• In between high-profile C-Suite coverage days, maintain full access and highest priority for incremental support that might be needed and visible in the normal IT ticketing system

• Work closely with the IT Service Desk to provide second line technical support for executive issues - ensure assigned calls are responded to, diagnosed, and effectively resolved

• Maintain confidentiality and privacy in all dealings with executives

• Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical and end user knowledge base

• Provides PC and software hands-on assistance

• Responds to and diagnoses problems

• Provide support in arranging and supporting the hardware and software and sustaining the infrastructure to support for the President and CEO and their Executive meetings and technical assistance. (Video conferencing, Projectors, wireless monitors, etc.)

• Upgrades or images laptops or tablets for deployment to the network

• Provide visibility on cybersecurity, watch for signs of risks taken, run safety checks, install software

• Recommends systems modifications to avoid and/ or reduce user problems

• Enables mobile access and remote desktop support globally and securely

Requirements:

• EDUCATION: High School Degree or General Education Degree (GED), Associate's Degree preferred
• EXPERIENCE: 3-5 years' experience
• TRAVEL: 5%
• OTHER: On-call availability

Work Environment:

The requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

While performing the duties of any field-based position, an employee may be exposed to various outside weather conditions including but not limited to rain, humidity, snow, and/or heat during daytime hours and/or nighttime hours. The noise level in this work environment is usually moderate to loud for extended periods of time.