Executive Casino Host FT (Planet Hollywood LV)

JOB SUMMARY:

Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities.

KEY JOB FUNCTIONS:

Establishes and maintains the good will of players, based on personal knowledge of the individual.

Represents Harrah's/Harveys at special events.

Greets and hosts players.

Assists in developing invitation lists for special events and in planning the events.

Coordinates activities on a regular basis with other team members.

Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.

Develops incremental trips for players.

Keeps informed of competitive promotional methods.

Provides complimentaries for players in accordance with guidelines.

Conveys terms of programs and explains qualifications to prospective gaming customers.

EDUCATION and/or EXPERIENCE:

Minimum 2 year Associate's college degree; Bachelor's Degree or comparable experience preferred

Minimum of 5 years in gaming, marketing or public relations

Customer service and telemarketing experience required

QUALIFICATIONS:

Literacy and fluency in English

Enjoys being with people and has the ability to make each guest feel special

Excellent verbal communication skills

Ability to be creative and innovative in guest satisfaction

Ability to solve guests' problems to their satisfaction while protecting Harrah's interests

Must possess strong relationship building skills and demonstrate the ability to influence at all levels

Must be able to work flexible hours.

Must be able to maintain composure and excellent guest relations under all circumstances.

Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

Must be able to sit, stand or walk for long periods of time (4 hours).

Must be able to move in and around on the casino floor quickly.

Must be able to respond calmly and handle many customer demands in a fast paced environment.

Visual and auditory range must include immediate environment.

Must have the manual dexterity to operate a computer and other necessary office equipment.

Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

Ability to grasp, finger dexterity, use repetitive hand motion

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).