This Executive Administrative Assistant will support an Executive Vice President within CNA. Qualified applicants must be well-versed in the following:
Calendar management and travel arrangements
Organization and communication
Handling confidential information
Strong problem solving skills
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Under broad supervision performs administrative support to senior staff. Interacts with internal senior management and external business partners and resolves issues, which may be sensitive or confidential in nature and of high visibility. This job is reserved for use only by administrative support to senior executive management.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Coordinates, handles and resolves business unit problems and customer issues independently and proactively escalating as appropriate. Provides outstanding customer service, acting with the appropriate sense of urgency.
Coordinates special projects for senior management, collaborating with others as needed.
Independently composes and distributes correspondence, memos, and other complex documents and reports, which require the use of office technologies and software applications.
Attends meetings, seminars, etc. and records notes or provides information as needed.
Plans, schedules and coordinates meetings, conferences, travel arrangements and maintains the business calendar for the executive.
Assists executive in the coordination of performance reviews, cost center updates and other organizational administration activities.
Processes and submits time entry reports and resolves timekeeping issues with Payroll; may train staff or management on the timekeeping process.
Establishes and maintains official documents and records in appropriate files.
May lead, mentor and train other staff.
May perform additional duties as assigned.
Executive management/senior staff
Skills, Knowledge & Abilities
Exceptional written and verbal communication skills including professional etiquette.
Excellent interactive skills with the ability to work independently and proactively.
Strong computer skills including Microsoft Office Suite and other business related software systems.
Exceptional organizational skills including ability to prioritize and coordinate multiple projects.
Strong knowledge of the insurance industry and the business unit.
Education & Experience
Some college with course work in Marketing, Business, Accounting, etc. desirable.
Typically a minimum five to eight years strong administrative experience.