Exec. Director - Organizational Strategy And Design - Wholesale Payments Service And Implementations

Jpmorgan Chase & Co. Chicago , IL 60602

Posted 3 weeks ago

The CIB Payments Business provides Payments, Receivables, and Trade Finance Products to 142k corporations, financial institutions, governments and municipalities domiciled in over 180 countries. CIB Payments also serves as the overall payment hub for all lines of business across J.P. Morgan. On average, the Payments business processes 30.1MM transactions daily across 122 currencies valued at $3.2T. Wholesale Payments Client Service and Implementations (WCSI) is the implementation and servicing arm of the Payments Business and consists of nearly 3,000 professionals globally. Wholesale Payments Operations, runs global payment operations and consists of almost 9,000 employees across 60 sites.

The Payments industry is undergoing significant disruption, and JPMorgan Payments is leveraging this opportunity to position itself to win. As the business evolves, Wholesale Payments Client Service and Implementations, a global team of 3,000+ employees will have to transform to optimally support our clients. These changes will impact the organizational structure of the business, the business processes, and underlying technology. The objective of this role is to define the five year plan, and then lay out the execution steps in six month intervals to help govern the transformation.

Role Description:

If you accept the role of Wholesale Payments Service & Implementations - Organizational Strategy and Design, you will report to the Head of Strategy, Innovation and Digitization. In this role, your primary objective will be to partner with senior implementation and service leads, as well as firmwide strategy groups to help frame and manage the evolution of the Payments Servicing and Implementations organization, a global team of 3,000+ employees. You will collaborate with the management team to ideate around org design principles, set a hypotheses of the end state org structure, evaluate options, and then build a comprehensive "north star" strategy for the organization. Once there is general agreement around the end state, you'll be responsible for architecting the steps needed evolve the global team from current state to end state. You'll also be responsible for fleshing out the details of various areas where the current operating models, processes or tools are under-developed and need to be revamped.


This position is responsible for architecting the long term service and support model for a business undergoing radical transformation. Responsibilities include:

Current State Analysis

  • Assess and map current state of Service and Implementations


  • Identify potential areas for transformation. Areas of interest include new products (JPM Coin), new industries (marketplaces), new segments (franchisees).

  • Define the overall "north star" organizational design for the organization, as well as processes and tools required to support clients effectively

  • Validate the hypothesis with stakeholders.


  • Develop interim stages to help the organization understand how to evolve from current state to target state

  • Identify specific areas which are in need of more refined definition; and then produce detailed views of the end state organizational structure, process, or tools required to support those areas.

  • Partner with product and technology to ensure appropriate processes and tools are designed, developed and deployed.

  • Partner with Service and Implementation leads to ensure transformation is delivered.


A successful candidate will be an experienced leader with strong analytical skills, an ability to lay out and articulate a strategy and define the plan to get from here to there.

  • Proven ability to review a business, identify improvements, determine benefits and prioritize recommendations

  • Proven ability to design an organization around an evolving business strategy

  • Proven ability to structure a transformation into an actionable roadmap with discrete milestones and success criteria

  • Proven ability to develop cohesive partnerships with the business, operations, technology & other key stakeholders

  • Proven ability to work and deliver effectively in a matrix organization

  • Proven ability to challenge and influence stakeholders to ensure strategy, roadmap and outcomes are well considered, feasible and reasonable

  • Experienced at implementing large organizational change initiatives with technological and operational components

  • Understanding of the Wholesale Payments business including Treasury services, Merchant services, and Liquidity

  • Analytical problem solver

  • Excellent written and verbal communications skills (including PowerPoint decks)

  • Prefer business strategy consulting experience at a top tier firm

  • Undergraduate required / MBA preferred

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Digital Payments Product Analyst

Jpmorgan Chase & Co.

Posted 3 weeks ago

VIEW JOBS 9/12/2022 12:00:00 AM 2022-12-11T00:00 <p>The Wholesale Payments Product Delivery organization is responsible for scaling and integrating payments platforms across Commercial Banking and the Corporate &amp; Investment Bank, by defining the product strategy, segmenting clients and packing solutions against these segments, determining the end-to-end delivery strategy, managing product launches and enabling the sales teams.</p><p>Our team is seeking a strong team member with the following skills:</p><ul><li><p>Experience in product management with a customer first mindset and a focus on product innovation</p></li><li><p>Robust analytical skills to support monthly metrics, billing, and migration activities</p></li><li><p>Methodical with attention to detail</p></li><li><p>Experience with digital solutions, including web based and mobile platforms</p></li><li><p>A track record demonstrating a high level of personal initiative and executing challenging goals</p></li><li><p>Excellent time management and organization skills; a self-starter</p></li><li><p>Combination of strong analytical skills and creative problem solving to synthesize large amounts of information into crisp recommendations; present and defend recommendations to a variety of audiences</p></li><li><p>Understanding of relevant risk, compliance, and regulatory issues and exposure</p></li><li><p>Work well with cross-functional partners such as Product, Implementations, Customer Service, and Sales teams</p></li><li><p>Strong interpersonal and communication skills including both written and verbal</p></li></ul><p>Professional experiences that will set you apart</p><ul><li><p>2+ years of experience as a Product Analyst, or similar technology-related role</p></li><li><p>Bachelor's degree or equivalent work experience</p></li><li><p>Knowledge of Wholesale Payments products (Payments, Receivables, Channels, Merchant Services)</p></li><li><p>Strong interest in website design that aims to simplify the client journey</p></li><li><p>Proficient in excel and powerpoint with ability to translate data and analytics into a complete story</p></li><li><p>Passion for creatively solving problems and an entrepreneurial spirit</p></li></ul><p>Responsibilities:</p><ul><li><p>Product Management, Strategy &amp; Product Development</p></li><li><p>Market enablement</p></li><li><p>Pricing Management</p></li></ul> Jpmorgan Chase & Co. Chicago IL

Exec. Director - Organizational Strategy And Design - Wholesale Payments Service And Implementations

Jpmorgan Chase & Co.