Exec Dir, Service Ops

Job Description:

Aetna's Mental Wellbeing organization is looking for an Executive Director to lead our Member Experience organization. They will be responsible for curating a new, simplified member experience through creation and ongoing development of a service model that connects consumers to the appropriate solutions across the continuum of mental wellbeing.

They will lead a large organization that includes Clinical and Non-Clinical resources and be responsible for tying into our enterprise Wellbeing strategy through:

• Development and delivery of a simplified service model that:

• Integrates traditional behavioral health and employee-assistance program (EAP) solutions (and)

• Addresses social determinants of health

• Fosters partnerships with providers

• Engages caregivers

Position Summary/Mission: The Exec Director develops and oversees the implementation and ongoing execution of the service operations and strategic business plans for Aetna's Mental Wellbeing organization, including Behavioral Health (BH) utilization management, BH precert, Aetna 360 BH, Resources for Living (RFL) non-clinical, RFL clinical, BH Student Health operations , BH Medicare operations and teams focused on mental health conditions and populations. They will develop business area policies and procedures in support of financial, operational and service requirements for the businesses. Provides leadership to a significant portion of the Service Operations organization through multiple levels of managers.