EVS Supervisor

POSITION SUMMARY

The incumbent in this position is responsible for directing and performing the day-to-day activities of the Environmental Services Department. The EVS Supervisor is responsible for ensuring a high standard of cleanliness and customer service are provided at the Spokane Tribe Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hire, train, motivate, evaluate and manage staff to ensure employees receive adequate guidance and resources to achieve established objectives.

• Assign routine and non-routine job functions to departmental employees; inputs time and attendance for all employees.

• Assist in the duties and responsibilities of the EVS Attendant as needed.

• Maintain a good public relations image for other property departments and patrons.

• Carry out training programs as new methods or techniques are adopted by the department.

• Maintain departmental cleanliness standards through inspection process throughout all assigned areas of responsibility by observing and correcting any work related deficiencies.

• Establish, implement and monitor department objectives, standards, guidelines, budgets and other administrative processes to achieve proper management of the department.

• Perform various administrative duties as assigned by the Environmental Services Manager.

• Properly executes the 10/5, 1st - last core standards.

GENERAL WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Must have ability to:

• Work varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. At times works with various types of chemicals, proper safety precautions are taken. This position occasionally works outdoors and is subject to all weather conditions. Proper clothing is provided.

• Communicate effectively at all times, with customers as well as all levels of employees.

• Effectively and efficiently move around work area.

• Be on feet and moving around for long periods of time.

• Work on the computer for supervisory and administration duties.

• Observe and direct actions of subordinates.

• Use a computer keyboard, calculator, etc.

JOB QUALIFICATIONS

• Must have experience working with the public and have ability to provide exceptional customer service.

• Must have knowledge and understanding of cleaning tools, chemicals and procedures.

• Working knowledge of time and attendance system, adding machine and computer.

• Minimum of one year experience in Environmental Services Department or related field required.

• Must have experience supervising staff.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every employee has the following responsibilities related to compliance with laws and regulations:

• Obtain and maintain a License C with Spokane Tribal Gaming Commission.

• Attend required training sessions offered by the Casinos.

• Perform the duties described in compliance with local laws and regulations.

• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.

• Consult Internal Control Procedures and Policy Manuals for guidance.

• Report illegal activity to Security or the appropriate levels of Management