Under direct supervision of the Housekeeping Supervisor, transfers clean and dirty linens and trash to/from Laundry and Room Attendants. Assists with stocking other items as needed by Room Attendants. Ensures cleanliness of entire property public areas both inside and outside the casino. Responsible for banquet events set up, teardown, and clean up. Responsible for moving furniture, boxes, stocking and re-stocking shelves, trash removal, and completes other duties as assigned.
Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
Observes and reports any and all unsafe behavior displayed by internal and external guests.
Replenishes supplies items such as drinking glasses, linens, bathroom amenities and other supplies for Room Attendants as needed.
Moves furniture, hangs drapes, and rolls carpet.
Vacuums guest hall ways, elevators, elevator hallways and guest room floors.
Dusts guest hallway walls, ceilings, woodwork, windows, door panels, and sills.
Make guest room deliveries.
Empties Room Attendants carts and wastebaskets.
Fills out maintenance requests for any items that need repair.
Replaces light bulbs within hallways, lobbies, and guest rooms within reach.
Transfers clean and dirty linens from Room Attendants to Laundry.
Restock linen rooms and shelves.
Transfer linen carts to and from loading dock.
Contributes to a team effort and accomplishes related results as required.
Follows details for BOE and takes direction from F&B supervisor/manager for banquet needs.
Responsible for table and chair set up, linens, centerpieces, and equipment transport for banquet needs.
Maintains banquet cleanliness in front and back of house of banquet spaces.
Maintains cleanliness of casino by cleaning slot machines, slot bases, slot chairs, ashtrays, vacuum carpets, empties trash, wipes down trash cans, dusts all areas, cleans window glass.
Maintains front door areas, empties trash cans, picks up trash within the parking lot, and entry drive ways.
Maintains and empties trash outside at the pool and surrounding areas.
Performs all other related and compatible duties as assigned.
Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
Must be a minimum of 18 years of age.
Six Months of previous work experience required.
Customer service or hospitality preferred.
Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation.
Required to maintain a valid Driver's License.
Required to provide documents to show the applicant is eligible to work in the United States.
Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
Protect the Company's value by keeping information confidential.
Perform assigned tasks under frequent supervision. Follow written and verbal instructions.
Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.
Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.
Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level.
Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.
See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
Travel locally, or between properties as needed.
Maintain physical condition and stamina appropriate to performance of assigned duties.
Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.
The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders.
Must have normal auditory and good verbal communication.
Must be able to endure heights.
Ability to lift upwards of 20 pounds. Ability to drag, push, or pull up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work is typically performed within a Casino setting.
Exposure to second-hand smoke.
Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required.
Noise level in the work environment is moderate to high.
The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.
Employee may be exposed to blood/bodily fluids.
The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
Employee may be exposed to chemicals an