Events Operations, Technology Manager

Description

Hi, We're AppFolio

We're innovators, changemakers, and collaborators. We're more than just a software company - we're pioneers in cloud and AI who deliver magical experiences that make our customers' lives easier. We're revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.

The Events Operations, Technology Manager will play a crucial role in leveraging technology to enhance the attendee experience, streamline event operations, and achieve event objectives effectively.

Your impact

• Key liaison for business systems and technology for all internal and external events.

• Have a critical role in our registration systems for events.

• Spearhead implementation of innovative event technologies, enhancing attendee experience and engagement.

• Streamline event operations through the integration of tech solutions, resulting in improved efficiency and cost savings.

• Lead cross-functional teams in the successful execution of complex event technology projects, ensuring seamless coordination and delivery.

• Develop and deliver playbooks and training programs for staff on the use of event technology tools, empowering teams to leverage tech capabilities effectively.

• Established partnerships with technology vendors to stay abreast of emerging trends and leverage cutting-edge solutions for events.

• Collaborate with stakeholders to understand their unique requirements and customize technology solutions to meet their needs effectively.

• Oversee the maintenance and troubleshooting of event technology infrastructure, minimizing downtime and ensuring uninterrupted event operations.

• Implement Sustainable practices in event technology management, reducing environmental impact and promoting eco-friendly initiatives.

• Lead in the development and collaborate in the design of our mobile application experiences.

Qualifications

• BA/BS degree or equivalent experience.

• 5+ years of experience in event technology, marketing, trade show, and conference industry..

• Strong background in events business systems, technology and applications.

• Must be Cvent certified: Event management, Event Management Advanced.

• Proficiency in measuring, tracking, and analyzing the business impact of events to inform future strategies and decisions.

• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.

• Proficiency in event registration and mobile application experience.

• Excellent communication and presentation abilities, capable of articulating strategies to diverse audiences, including leadership.

• Highly motivated and resourceful problem solver, able to navigate challenges and drive results in a dynamic environment.

• Experience with Google Suite, Slack, Salesforce, Wrike, Airtable, Cvent, Tableau or similar tools preferred.

• Positive attitude, collaborative mindset, and a passion for delivering exceptional event experiences.

• Technically proficient, familiarity with Google Suite, Salesforce, Marketo, Tableau, Wrike, Slack or similar tools is a plus.

• Bachelor's Degree required (Marketing, Communications or a related field preferred).

• 5+ years of experience in event or marketing operations and programs.

• Analytical and resourceful, able to problem solve and remain calm under pressure.

• Acumen with creating dynamic experiences that delight and wow audiences.

• Detail-oriented and deadline-driven, with very strong project management and meticulous organizational skills.

• Must be an event program planning and execution expert who can understand strategy, take initiative, think outside the box and drive additional value to AppFolio's event marketing programs

• Flexibility, and the agility to jump into (and between) projects as needed as well as possess the initiative to notice a need and offer assistance where applicable.

• Team player with strong verbal and written communication aptitude and a hands-on, roll-up-your-sleeves work ethic. Entrepreneurial, easily can wear multiple hats and thrives on figuring things out and working in a nimble work environment.

• Strong event logistics reporting and budget management skills.

• The ability to form and develop productive relationships both within the company, external vendors or partners.

• Commitment to quality, accuracy, consistency and transparency.

• Creative thinker with strong implementation ability.

• Highly-responsive, attentive, and quick to react to new and urgent requests.

• Keen ability to keep track of and manage minutiae in a dynamic environment.

• Highly motivated, resourceful problem solver with a positive attitude, who is also calm under pressure and has a great sense of humor.

• Technically proficient, familiarity with Google Suite, Salesforce, Marketo, Tableau, Wrike, Slack or similar tools is a plus.

Must have

• Ability to influence and motivate others, driving collaboration and resolving conflicts between diverse stakeholder groups.

• Excellent interpersonal and organizational skills, with a keen attention to detail.

• Agile and entrepreneurial mindset, able to adapt quickly to changing priorities and seize opportunities for growth.

• Experience working with all levels of a sales organization.

• 20% travel requirement of this role.

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $75,000 - 127,000.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

#LI-MM1

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.

By submitting this form, I acknowledge I have reviewed AppFolio's Privacy Policy.