An Events Coordinator is responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.
What will I be doing?
As an Events Coordinator, you are responsible for coordinating set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. An Events Coordinator will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Welcome guests in a polite and friendly manner
Coordinate seating for customers
Up-sell with latest departmental incentives
Manage Conference and Banquet set-ups
Ensure guests are billed accurately
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Strive to achieve departmental targets as part of the team
Ensure cleanliness of work areas
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Assist other departments wherever necessary and maintain good working relationships
Be environmentally aware
What are we looking for?
An Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Food and Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!