Town Of Castle Rock, CO Castle Rock , CO 80109
Posted 2 weeks ago
This posting will remain open continuously until filled.
The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Essential Duties & Responsibilities:
Greets and directs patrons attending Town events and special programs. Provides line assistance and checks IDs.
Sells and takes tickets. Collects fees, handles cash and credit card payments. Makes change for customers and accounts for cash register proceeds. Completes cash reports for point of sale systems.
Provides customer service by responding to basic patron questions, concerns and issues; provides information regarding the event, special programs and facility.
Completes transactions on behalf of the department for vendors, customers, and rentals. Initiates, processes, and executes agreements as needed for third-party rentals and Special Events permitted through the Town.
Acts as a customer service representative for the Special Events and Programs department.
Performs event site setup, upkeep and tear-down.
Performs other duties as assigned or required.
Minimum Qualifications:
Age Requirement: Must be at least 16 years old
Experience: Six (6) months' experience in a public setting providing customer service is preferred
Licenses and/or Certifications Required: a valid Driver's License
Knowledge, Skills, and Abilities:
Must be well-spoken, friendly, and possess exceptional customer service skills
Ability to exercise consistent tact and courtesy in frequent public contact
Skill, including basic math, in handling cash and credit card payments
Ability to handle diverse tasks while maintaining attention to detail for accuracy
Ability to work flexible hours including nights and weekends
Physical Demands:
Moderate to heavy physical work to include lifting, carrying, pushing and/or pulling of objects and materials up to 50 pounds
Ability to exert heavy physical effort and frequent performance of activities requiring a full range of body movement including climbing, balancing, stooping, kneeling/bending, crouching, crawling, and/or twisting
Frequent hand/eye coordination to operate tools and electrical equipment as well as for driving equipment and vehicles
Vision for reading, recording and interpreting information
Speech communication and hearing to maintain communication with employees and citizens
Ability to physically access a variety of event sites
Work Environment:
Equipment Used:
Must satisfactorily complete a criminal background and driving record check prior to commencing employment.
The Town of Castle Rock is an Equal Opportunity Employer.
Town Of Castle Rock, CO