Event Services Specialist

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The Event Service Specialist (ESS) is the day-of onsite primary client point of contact for assigned programs and events. Responsible for the onsite execution of all program and event logistics, ensuring exceptional client/guest experiences by providing superior customer service for Maritz onsite operations. Additionally, responsible for maintaining and auditing assigned internal event spaces.

Scope

Number of Direct Reports: 0

Budgetary Responsibility: No

Level of Responsibility

Works under general supervision or direction (employee consults with manager regarding unusual situations)

Reporting and Working Relationships

Title of Manager: Operations Manager, Onsite Events

Title of Direct Reports: N/A

Title of Peers: Meeting Event Manager (I), Meeting Event Manager (II), Event Venue Manager, Event Center Concierge, Onsite Event Specialists

Internal and External Contacts: Works closely with other Event Managers, Sr. Onsite Event Specialist, Event Hosts and Guests

Primary Responsibilities

60%

Event Operation Logistics: Manages all onsite logistics for assigned program/event: transportation, registration, hospitality desk, catering, facilities, activities, technology and executive/VIP handling.

Provides guidance and is consultative to clients and guests. Conforms to all corporate, department & performance policies. Assists in problem solving.

Anticipates and resolves challenges onsite. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. Ensures overall attendee and guest experience is exceptional by demonstrating a high level of customer service.

20%

Internal Event Space Management: Responsible for regularly maintaining and auditing assigned internal event spaces.

Demonstrates strong attention to detail by identifying areas that need improvement. Manages running list of maintenance items, submitting request and following up to ensure issue is resolved.

20%

Administrative/Project Support: Manages team resource documents and various projects as assigned by manager.

Qualifications

Education or Equivalent Work Experience

Required/Preferred: Preferred

Type of Degree: Bach. Degree

rea of Study (Optional)

Years of Experience

0 - 2 years

Qualifications

1.Bachelor's degree or equivalent experience required. Strong preference for degree programs in hospitality/event management or equivalent hospitality experience.

2.Experience leading a team desired.

3.Excellent computer skills, knowledge of G-suite tools & ability to learn new technology quickly.

4.Professional communication, teamwork and leadership skills required. Foreign language fluency a plus.

5.Must have ability to work with a flexible schedule that could include last minute changes.

6.Must be able to handle physical demands of the position which may include but are not limited to: extensive standing, lifting, etc.

7.Must be dependable, flexible, self-directed and able to work with all levels of employees both independently and in a team.

Travel Requirements

Travel Required: No

Percentage of Time Required

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Salary Range: $55,000 - $65,000 per year

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided.

Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com.