Event Services Manager

Celebration Hotel LTD Birmingham , AL 35202

Posted 2 months ago

The Grand Bohemian Hotel Mountain Brook is Hiring and Incentivizing you to STAY!!!! $500.00 Retention bonus!!!

The overall objective and purpose of the Event Services Manager is to coordinate the activities of the conference personnel and room reservations team to make arrangements for group meetings, conferences and social events.

Areas of Responsibility

Primary areas of responsibility include, but are not limited to the following:

Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.

Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions.

Responsible for the collection of attrition charges owed.

Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments

Ensure Rewarding Events points are posted following conclusion of event

Collaborate with culinary operations to assist in development, design, and implementation of custom menus.

Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists. Provide accurate and concise information to all departments.

Facilitate EO and group resume meetings

Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings.

Function as the on-site contact to client and address challenges or concerns immediately

Presence required at the start of all functions and to remain on property until meal service has begun

Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upselling

Ability to work with vendors to ensure client satisfaction for all groups

Generate thank you notes and service evaluations for all groups.

Greet all clients (in rotation with MOD and other managers for rooms only groups) as they arrive on day of arrival

Competently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.

Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).

Actively participate in the Sales and Catering conference calls.

Complete required reporting and documentation.

Knowledge, Skills, and Abilities (KSA's)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Strategic business leader

  • Works strategically to devise plans in alignment with organizational goals.

Cultivates engagement

  • Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.

Generates alignment

  • Ensures proper time and effort is spent to build high level performance and consistency throughout collection.

Leads with courage

  • Provides a culture of accountability.

Execution of plans

  • Utilizes our systems, tools and resources to accomplish results and achieve goals

Advanced level of written, verbal, and interpersonal communication skills.

Ability to prioritize and organize work assignments

Ability to work well in stressful, high-pressure situations

Knowledge of CI/TY or Delphi, including merging menus, blocking function space and creating BEO's.

Knowledge of staffing guidelines/requirements to set-up, turn and break-down function spaces.

Knowledgeable of Top Accounts for the Hotel.

Knowledgeable with legal and contractual agreements.

Key Partnerships

To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.

1.Property Sales Team

2.Property Banquet Team

3.Property Rooms Division

4.Property F&B Team

Supervisory Responsibilities

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

No direct reports

Minimum Qualifications

Education, Certifications, Work Experience:

Bachelor's degree - required

2+ years of relevant work experience in similar scope and title - required

Previous event planning experience - required

Experience within luxury brand/markets - preferred

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

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Event Services Manager

Celebration Hotel LTD