Event Services Coordinator

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Reporting to the Assistant Director of Event Sales, the Coordinator is responsible for coordinating and assisting in the daily operations of the Sales, Events and Event Services Team and provides direct administrative support and assistance to Sales and Events Directors and Managers. Responsibilities include:

• Telephones

• Assist with answering telephones within 3 rings for the Sales and Marketing Office and directing calls appropriately.

• Leads

• Assist Sales and Events team by monitoring all lead sources and distribute leads to appropriate Sales and/or Event Sales/Services Manager based on deployment.

• Other reports as needed specifically tasked with full knowledge of Opera Cloud system and running of reports

• Site Tours

• On the day of a scheduled site visit, the coordinator must pick up site keys from the security desk, check assigned guestrooms to ensure that they have been turned over and present well, check all public/meeting space for any trash or out of place items and ensure all the lights are on. Should a manager require, site gifts should be put together for the client by the coordinator to be presented during the site by the seller

• Meet and greet appointments in the lobby as necessary and transition to the correct seller.

• Amenities

• Process amenity requests in Royal Service and assure note card from Manager is brought to IRD

• Send initial welcome message to incoming clients. Monitor messaging throughout the day to alert Event Sales/Services Manager as needed to client needs/requests.

• Assist in maintaining an accurate client data base in Opera Cloud and adherence to all Accor and Fairmont Copley Plaza standards.

• Provide administrative support to the Sales and Events Team including but not limited to - merging letters of agreement, expense reports, distribution of all event orders and resumes among other administrative needs.

• Follow up and collect all deposits for events and groups keeping the seller looped in on any overdue.

• Coordinate all details of room blocks associated with in house weddings

• Complete Month End Reports for Director's review and approval including backlog, activity report and all other duties assigned.

Qualifications

College degree or diploma in Hotel/Restaurant Management an asset.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Copley Plaza is proud to be an Equal Opportunity Employer.