Event Services Assistant

Who We Are:

The Institute for Defense Analyses (IDA) is a private, nonprofit corporation headquartered in Alexandria, Virginia, just outside Washington, DC. IDA's mission is to answer the most challenging U.S. security and science policy questions with objective analysis leveraging extraordinary scientific, technical, and analytic expertise. IDA operates three Federally Funded Research and Development Centers (FFRDC's).

Why Work for IDA?

Are you passionate about delivering exceptional service? Us too. You'll handle a wide range of customer service interactions and perform a variety of event services support as IDA's Event Services Assistant. The incumbent supports customers by providing timely, relevant information, resolving questions and exceeding expectations to engage with customers whilst performing duties in an efficient, professional, and courteous manner. Duties include preparing conference facilities for events, assisting with support of onsite catering drop-off and pick-ups, escorting of individuals, restocking of common area supplies, and courtesy transport.

Primary Responsibilities:

• Maintain conference rooms within IDA's Potomac Yard facility to include ensuring the proper number of tables and chairs, adequate supplies and resources.

• Prepare conference facilities for meetings to include room set-up and delivery of coffee and/or luncheons.

• Support onsite caterer with food drop-off and pick-ups, in addition to setting up food tables and linen.

• Provide VIPs transportation to locations within the DC Metro area.

• Driver should travel via the most efficient routes and comply with road regulations at all times.

• Use the electronic conference scheduling system to obtain schedules and room set-up requirements.

• Collaborate with Facilities Services and Conference Technical Support to ensure conference room furniture and equipment are in proper working condition.

• Restock coffee, tea and beverages in all common areas, galleys, and office spaces.

• Work various shifts as events require. Escort uncleared personnel and contractors as required.

• Performs other duties as assigned.

What Will You Need?

Our Event Services Assistant will act as front-line support for customers, to ensure customers are satisfied with products, services, and features while building sustainable relationships of trust through open and interactive communication both internally & externally. If you are seeking to be a part of a family, this is the place for you!

• High school diploma or equivalent.

• Must be proficient in using industry standard computer equipment and software specific to duties to include Microsoft Office.

• Must be able to manage multiple clients and projects.

• Ability to follow directions and complete tasks in a timely and efficient manner.

• Strong written and oral communication skills to complete various administrative task.

• Possess excellent interpersonal skills and ability to communicate effectively with all levels of personnel.

• Ability to lift 45 pounds.

• Must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license and be subject to annual MVR screening.

• Ability to obtain and maintain necessary security clearance.

We support transparency, equity, and fairness in our compensation program and provide a reasonable estimate of the salary range based on data-driven market analysis for each position. While it is not typical for an individual to be hired at or near the top of the range, a reasonable estimate of the salary range for this role is $36,461 - $58,300. Individual salary within this range will be commensurate with the incumbent's experience, unique skills and qualifications, and other relevant factors.