Event Security-Casino Entertainment

Job Purpose:

The primary responsibilities include providing exceptional guest service while supporting Theater events, promotional giveaways, community outreach and co-op sponsorships, including security services to Sycuan guests and personnel.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Ushering venue guests to assigned seats.
• Provide friendly guest service while promoting entertainment options and assisting guests
• Maintains a thorough understanding of show schedule, production details, and ticketing prices.
• Assists with night of show ticket redemptions.
• Assists with venue logistics before and after events.
• Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.
• Ascertain and resolve guest concerns, requests, and/or complaints in a timely, courteous and informed manner.
• Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events.
• Identify underage guests, undesirable guests, requesting they vacate the venue, and physically subduing disruptive guests if necessary, according to established procedures,
• Communicate effectively via radio to Event Security, Casino Dispatch, and Casino Security.
• Escorting VIP's back of house to and from the venue(s).
• Other duties assigned.

Job Specifications:

Education and Experience:

Essential:

• Hospitality Experience
• Guest Service Experience

Desirable:

• Casino experience
• POST certification/or Military LE experience
• CPR certification

Skills and Knowledge:

Essential:

• Ability to remain energetic, outgoing, and get along with a variety of personalities
• Ability to effectively communicate, maintain professional and positive composure with guests and team members
• Ability to effectively communicate in the English Language
• Ability to abide by polished and professional grooming standards
• Ability to communicate effectively in the English language
• Ability to sit, stand and walk for up to eight hours at a time
• Ability to lift up to 20 pounds
• Ability to prioritize and perform multiple tasks and assignments
• Ability to understand and follow verbal and written directions
• Ability to accept constructive criticism
• Ability to appear for work on time
• Ability to work in a smoking environment
• Ability to maintain confidentiality
• Basic knowledge of security
• Ability to evaluate unusual situations and make sound judgements
• Ability to maintain professionalism and composure

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

Other details

• Pay Type Hourly

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• Casino, 5485 Casino Way, El Cajon, California, United States of America