The Event Sales Manager (ESM) is responsible for selling the exciting experience of Topgolf and work directly with our guests to build their perfect event. The primary focus for the ESM will be developing a partnership with our corporate clients from an inbound and outbound perspective. The ESM is expected to continually build these relationships through networking in the community.
Strives to deliver an unparalleled guest experience from inquiry stage to post-event follow up.
Partners with DOS (Director of Sales) to foster a "fun" and engaging work environment, leading by example.
Open and eager to learn new sales skills.
Works in collaboration with other departments.
Proactively strives to maintain high levels of quality, accuracy, and process consistency in the sales organization.
Works to ensure all organization objectives assigned by the DOS are completed in a timely fashion.
Proactively identifies opportunities for sales process improvement and communicates them clearly with the DOS.
Works in tandem with Operations Team to ensure flawless execution for ALL events. This includes all communication on any changes/updates to events and any specific needs for a successful event based on the guests expectations.
Proactively engages in outbound sales activity in an effort to grow event sales. Measurable plans to be made in coordination with the DOS' direction for such activity.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies such as Chamber of Commerce, Convention and Visitors Bureaus, etc. to drive awareness of the Topgolf brand, as directed by the DOS.
5+ years of sales experience, industry experience strongly preferred
Undergraduate degree, preferred
Working knowledge of CRM programs
Proficient in coaching techniques and able to assist with training of junior team members
Knowledge of, demonstrates and teaches strong negotiation skills
Strong interpersonal, people and communication skills to include the ability to write and verbally communicate in a clear and concise manner
Solid organizational and project management skillsets
Capable of managing multiple projects/programs simultaneously, while remaining calm under pressure.
Excellent pace and energy, self-motivated
Strong ability to establish working relationships with all employees, management and vendors and ability to maintain and project professionalism, internally and externally, at all times
Exercises good judgment in decision making
Flexible in approach; can readily adapt to business and team needs and changes
Excellent self accountability for high personal standards of conduct and professionalism
Process-oriented, highly organized, fast and accurate, able to work well under pressure and meet deadlines.
Proficient knowledge of Word, Excel and Powerpoint