Bachelor's Degree or equivalent work experience
At least three years' experience in event planning, including VIP guest service
Previous concierge or VIP customer experience highly-preferred
Expert-level knowledge of the Houston area, including current dining, retail, and entertainment trends
Health and fitness program or event management plus
Special event planning for meetings or events occurring at the property for client and tenants directly (up to 3000 attendees in some cases)
Manages property conference and event space
Curates unique and worth-while activations in public and private event space
Coordinates property synergy between office tenants, retailers, and dining establishments
Assists property management team in creating welcome collateral and events for new tenants
Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
Manages onsite fitness center
Facilitates fitness instruction, classes, events, supply ordering, etc
Utilizes common areas for pop-ups and activations for tenant engagement activations
Maintains "back-end" of property app
Manages property social media sites
Creates internal marketing messaging and collateral for property programming and events
Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
Engages tenants to participate in building programming
Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends
Secures and coordinates tickets to concerts, sporting events, theater productions and other events
Sells discount or special offer tickets to museums, theme parks, movie theaters and other venues
Coordinates the ordering and delivery of floral arrangements, corporate gifts, etc. as requested by tenants and building management
Secures reservations for tenants for various services/events, including restaurants, limousine and car service
Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client and tenants
Writes, edits and sends a monthly email newsletter to tenants who have opted in to the service regarding events occurring in the building and around Houston; actively seeks to grow the email list by soliciting subscribers through marketing initiatives
Provides timely and accurate To Be Invoiced (TBI) reports to the CCS Finance department to ensure accurate billing of services to clients
Stays current on knowledge of local events and cultural attractions. Researches information on these events.
Other concierge-related requests, as needed
Other reports, duties, meetings TBD
SKILLS and APTITUDES
Experienced event planner
Ability to engage tenants and visitors to participate in events and programming
Possesses foresight to plan logistics for events up to 3000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of Houston's cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who is able to work with minimal supervision
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of others
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
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