Event Operations Manager

Flik Hospitality Group

Salary: $100000 - $110000 / year

Other Forms of Compensation: bonus

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

The Event Operations Manager is responsible for the oversight of the operations team and key activities that support and enable inspiring experiences and memorable events that will occur in the Innovation Center. The manager will be responsible for responding to and delivering on all aspects of the Innovation Center operations through a hospitality lens; offering continuous attentive service and creating an exceptional employee experience. The Event Operations Manager will be a collaborative partner who is confident and comfortable with Innovation Center processes and tools. The Manager will establish trust based relationships and will establish yourself as a key member of the team.

This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly in order to enhance the on-site experience for employees.

The Event Operations Manager will oversee a team of 2 Innovation Center Ambassadors who are responsible for the daily oversight of events and concierge activities.

Key Responsibilities:

• Responsible for establishing and implementing standards for catering management, workshop/event management and setup, welcome center arrival experience, and providing an overall high touch experience in the Innovation Center

• Oversee a team of 2 Innovation Center Ambassadors.

• Manage and communicate an overall calendar of upcoming workshops, events, and VIP guest visits at the Innovation Center.

• Oversee logistics for employee engagement programs.

• Oversee AV setup for workshops/events, provide on demand AV troubleshooting, and schedule AV vendor service calls.

• Manage the overall floorplan for the 2 floors. Know where furniture lives and reset locations after furniture is moved for workshops, events, and meetings.

• Work together with Contract Manager to lead and manage projects to deliver successful results on Innovaiton Center team initiatives, projects, and budgets.

• Work as a business partner with the Innovation Center Leads, Site Leaders/Coordinators and team mates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner.

• Recruit, hire and train effective personnel focused on creating exceptional customer service experiences and creating a productive, welcoming environment for employees.

• Provide mentoring, coaching and general HR guidance to team.

• Offer consultation and recommendations on overcoming operational challenges; escalating operational concerns to Contract Manager and/or Wells Fargo client as needed.

• Provides training, performance evaluation, coaching and growth & development opportunities; measuring performance and rewarding retention.

Preferred Qualifications:

• 3+ years operations management experience

• 3+ years coordinating events and catering

• 2+ year of leadership experience in an operations environment

• Demonstrated customer service skills; three years of customer service experience

• Proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)

• Excellent verbal and written communications skills

• Advanced skills in task prioritization and quality review

• Ability to adapt quickly to change and maintain a flexible approach when providing customer support

• Demonstrated ability to interact effectively with lower to mid-level operations team members and other managers at the same level or one level higher

• Able to work independently on moderately complex issues and projects as assigned

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1295979

Flik Hospitality Group

JEANNE M LANE

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