Event Operations Manager (Banquets)

Concord Hospitality Milwaukee , WI 53201

Posted 2 months ago

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery, and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a newly developed premium distinctive hotel is seeking an energized and curious minded Event Operations Manager to join our Beverage & Food Team. The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, our people are our greatest strength. We strive to create a culture that allows us to attract and retain the best people in the industry. It's that culture that has built the outstanding team and has made us the successful company we are today.

The Event Operations Manager is responsible for maximizing guest satisfaction and hotel profitability by supervising the hotel's event functions and ensuring it is in accordance with specific standards.

Essential Functions:

  • Ensures that function rooms are set-up in accordance with customer satisfaction by supervising set-up staff and inspecting function room.

  • Conducts function review with customer; adjusts specifications as necessary and performs follow-up to ensure all details are correct.

  • Maintains proper staffing levels and controls payroll costs. Assures proper sanitation and hygiene techniques with staff. Ensures the timeliness of all banquet activities.

  • Inspects function rooms regularly to ensure the room is maintained and in excellent condition at all times.

  • Provides the proper skills training for all staff on a regular basis so the staff may provide value added service to the guests.

  • Utilizes one-on-one training skills.

  • Monitors service and teamwork on a regular basis and counsels associates on providing this for guests.

  • Initiates purchase orders for specific event items when necessary.

  • Ensures readiness and compliance in case of last-minute changes to banquet orders. Assures quality of food and beverage products.

  • Interviews, hires, orientates, and trains qualified applicants.

  • Conducts effective monthly meetings and counseling sessions for the department.

  • Works closely with Sales and Catering team; participates in client site visits as needed.

  • Develops processes and service standards to maximize Event Satisfaction Scores.

  • Ensures compliance with Renaissance meetings and events brand standards.

  • Determines, communicates, and monitors achievement of standards of performance on a timely basis.

  • Assists in other areas of the hotel as needed.

  • Performs other duties as required.

Here are some of the great benefits of working with us:

  • Competitive Pay

  • Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs

  • 401K Retirement Program with company contribution - FREE MONEY!

  • Deeply discounted hotel room stays

  • Group Life Insurance equal to your annual salary

  • Voluntary Short and Long Term Disability Programs

  • Verizon Wireless Discount: Save up to 22% off your monthly billing with our partnership with Verizon

  • Personal and professional developmental opportunities: Classroom training, online Learning Management System training, as well as Education Assistance Programs through University of Phoenix, saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you! We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Assistant Manager

Dollar Tree

Posted 7 days ago

VIEW JOBS 5/28/2020 12:00:00 AM 2020-08-26T00:00 Job Description Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager Principal Duties and Responsibilities * Assist with all store functions and day-to-day store activities as directed by the Store Manager * Able to perform all opening and closing procedures in the absence of the Store Manager * Assist the Store Manager in protecting and securing all company assets, including store cash * Adhere to all policies and procedures including safety guidelines * Maintain a professional and friendly environment with customers, subordinates and supervisors * Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery * When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates * Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information * requests and any additional communications related to store activities as delegated by the Store Manager * Assist the Store Manager on the receipt and return of DSD merchandise. * Follow the VIP and DSD Policies and Procedures * Assist the Store Manager in ensuring proper staffing coverage on a daily basis * Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis * Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates * Promotional effectiveness of store-front fixtures and displays * Assist in the management of sales effectiveness of seasonal areas in the store * Coordinate appropriate signage utilized in the store * Assist with the receipt and return of DSD merchandise * Process damaged merchandise on a daily basis * Assist Store Manager with creation of weekly schedules * Assist in the management of store supplies and expense control * Assist with merchandising and maintaining the checkout area to maximize impulse sales * Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.) * Assist with the management of the Drive Item program Minimum Requirements/Qualifications * Prefer prior retail and management experience * Strong communication, interpersonal, and written skills * Ability to lift, bend and transport merchandise weighing up to 50lbs * Ability to work in a high energy team environment This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Dollar Tree is an equal opportunity employer. Job Description Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager Principal Duties and Responsibilities * Assist with all store functions and day-to-day store activities as directed by the Store Manager * Able to perform all opening and closing procedures in the absence of the Store Manager * Assist the Store Manager in protecting and securing all company assets, including store cash * Adhere to all policies and procedures including safety guidelines * Maintain a professional and friendly environment with customers, subordinates and supervisors * Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery * When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates * Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information * requests and any additional communications related to store activities as delegated by the Store Manager * Assist the Store Manager on the receipt and return of DSD merchandise. * Follow the VIP and DSD Policies and Procedures * Assist the Store Manager in ensuring proper staffing coverage on a daily basis * Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis * Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates * Promotional effectiveness of store-front fixtures and displays * Assist in the management of sales effectiveness of seasonal areas in the store * Coordinate appropriate signage utilized in the store * Assist with the receipt and return of DSD merchandise * Process damaged merchandise on a daily basis * Assist Store Manager with creation of weekly schedules * Assist in the management of store supplies and expense control * Assist with merchandising and maintaining the checkout area to maximize impulse sales * Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.) * Assist with the management of the Drive Item program Minimum Requirements/Qualifications * Prefer prior retail and management experience * Strong communication, interpersonal, and written skills * Ability to lift, bend and transport merchandise weighing up to 50lbs * Ability to work in a high energy team environment This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Dollar Tree is an equal opportunity employer. Dollar Tree Milwaukee WI

Event Operations Manager (Banquets)

Concord Hospitality