Event & Guest Service Attendant - Seasonal

GENERAL PURPOSE

This position is responsible for a variety of event roles as it pertains to the overall hosting and executing of events safely and efficiently.

REQUIRED EDUCATION, QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES

Minimum of eighteen (18) years of age. Must have excellent customer service skills with good verbal communication skills and be friendly and personable. Must be able to maintain self-control and composure in difficult situations. Must be able to work a flexible schedule including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS

1.Greet, advise, and direct patrons to their designated seating area.

2.Perform entry gate personal item and bag check.

3.Prepare and serve food/drink items at concessions stand.

4.Assist with backstage setup and breakdown.

5.Conduct alcohol I.D. verification and wrist banding.

6.Control exit/re-entry lane with wrist banding and/or hand stamping.

7.Check tickets and provide general customer service.

8.Be aware and enforce appropriate park district rules.

9.Guide guest to exits or provide other instructions or assistance in case of emergency.

10. Seek guidance from the Special Event Manager & Director of Marketing as needed.

11. Follow the Wheaton Park District policies, procedures, and guidelines.

12. Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer.

13. Proactively support the V.A.L.U.E.S. (integrity, fun, commitment, adaptability and growth, kindness, and service) on a daily basis.

14. Maintain good safety awareness and follow all safety guidelines and procedures.

MARGINAL FUNCTIONS

1.Assist with the general cleanup of the facility.

2.Assist with special events.

3.Attend staff meetings and in-service trainings as required.

4.Other duties as assigned.

REQUIRED CERTIFICATIONS, LICENSES, ETC

Must have and maintain: Basset Certificate or obtain within 30 days of hire.

PHYSICAL DEMANDS

Must be able to: frequently remain in a stationary position for long periods to time; occasionally move items such as tables and concession supplies weighing up to 25 lbs. and over 50 lbs. with assistance. This position must be able to have good hand-eye coordination while servicing customers. This position will rarely ascend/descend stairs, position one's self to reach items over head and below waist, and move over uneven ground.

ENVIRONMENTAL DEMANDS

Must be able to: continuously remain in a standing position and will be exposed to all weather conditions including rain, heat, humidity, etc. including biting and stinging insects and bugs. Frequently be exposed to loud music and occasionally move across wet, slippery surfaces.

SALARY

$15.00 - $17.00 per hour

HOURS

Will vary evenings and weekends from June - September

Wheaton Park District is an equal opportunity employer. EOE/M/F/D/V