Event Delivery Consultant (Onsite)

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Event Delivery Consultant.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.

About the Role

As a team member of the RainFocus client success organization, the Event Delivery Consultant ("DC") is critical to successful preparation, delivery and execution of live events.

As a member of the event delivery team, the DC is responsible for consulting on best practices for live events, driving requirements, coordinating across teams, designing onsite solutions and educating clients on how the RainFocus platform and hardware support event delivery.

Candidates must be collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and work well within small, focused teams. DCs are thoughtful leaders within the client success organization and go beyond by assuming additional responsibilities to mentor, train and build the consulting skill set of peers.

Responsibilities:

• Analysis/Business Acumen

• Work with clients to gain an understanding of live event goals

• Accountability to ensure the event support plan is followed and onsite/virtual quality assurance checklists are completed

• Plan and verify complete testing of onsite experiences (hardware/software)

• Attend onsite events to enhance knowledge and ensure successful delivery of the event

• Identify and mitigate risks to client success

Domain/Industry KnowledgeSuggest best practices for leveraging RainFocus onsite products

Learn and utilize the RainFocus event success methodology

Consult clients and internal teams on live event best practices

CommunicationCoordinate live event preparation plan with hardware/IT and logistics team members

Deliver difficult messages to client about product shortcomings and/or realities of functionality

Provide regular updates on milestones and tasks Guide successful preparation of RainFocus team members/contractors supporting events

Communicate and escalate issues/risks through appropriate channels

OrganizationBalance priorities across multiple assignments

Thoroughly track tasks and complete all assignments on time

Collaborate on internal tools, processes and templates

Technical Become an expert in RainFocus products

Set up and troubleshoot hardware in a research environment as well as an emergency live environment Identify areas for continuous improvement processes year over year for in person event delivery

Research new functionalities and solutions to find the best onsite solution for client needs

Demonstrate new functionality by researching software and hardware integration and finding new capabilities to meet client needs

Qualifications:

• Experience project managing processes and/or implementations

• 3+ years software/hardware implementation experience highly desirable

• Collaboration on creation of processes to acquire requirements for live event execution

• Create and maintain training materials

• Assist in training new hires and contractors

• Represent product needs for the Event Delivery team in appropriate product development meetings

• Client and partner consultation to drive event support best practices

Personal Characteristics:

• The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:

• Ability to creatively solve complex problems

• Friendly and outgoing, but assertive when necessary

• Willing to go the extra mile in support of reasonable client requests

• Team-player with a service-oriented mindset

• Self-motivated, thrives in fast-paced environments

• Proactive, relentless learner

• Excited by and eager to take on new challenges and opportunities

• Strong communicator with ability to be self-guided

Success Measures:

• Fully onboarded and productive within 60 days (45 days for Principal Role)

• Client satisfaction

• Adherence to deliverable dates

Location/Travel

This role is located in Orem, Utah. This position requires the ability to travel to events anywhere in the country or world when needed. 10-15% travel is expected and a valid passport is required. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.

Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!