Event Day Parking Lot Attendant

The Parking Lot Attendant is responsible for directing and escorting guests to and from the parking lot to the hotel entrance in a professional manner. He or she responds to guests needs, inquires and requests. This position is an on-call part time position.

Compensation $20/hour

Benefits

• Free Parking at the hotel

• Meal allowance

• Education Assistance

• Room Rate Discounts with any Hilton Brand Hotel

• Additional Room Discounts for select hotels within portfolio

• Two pairs of slip resistant shoes a year

• Discount rates for travel such as car rental, theme parks, and much more

JOB DUTIES:

• Room arriving guests and assist departing guests professionally and with the utmost courtesy while working on the parking lot.

• Responsible for being completely familiar on how to read guests room arrival and departure list.

• Responsible for being completely familiar with hotel facilities and area surrounding the hotel.

• Responsible for being completely familiar with events in the hotel and surrounding areas of the hotel.

• Responsible for knowledge of groups and functions in the Hotel on a daily basis.

• Patrol hotel parking lot if necessary.

• Monitor and maintain cleanliness of porte cochere, and parking lot.

• Ensure all equipment is in operating order and all supplies are up to par.

• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.

• Assist guests with directions and use computer for maps.

• Assist other departments if necessary.

• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

• Be a Team Player and encourage the teamwork attitude among staff.

• Attends department and inter-departmental meetings.

• Notify management of any pertinent information related to shift activities.

• Be knowledgeable in all hotel emergency procedures.

• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

• Ensures total guest satisfaction.

• Follow supervisor's instructions and performs other duties as directed or assigned.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please call (408)562-6714 or email Ngoc Diep at ngoc.diep@hiltonsantaclara.com to let us know the nature of your request.