Event Concierge - Catering & Conference Services (On-Call)

Basic Job Function:

The Event Concierge is the liaison between the Catering, Convention Services and/or Wedding Manager and the on-site event contact. This position is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Not designated to drive a company vehicle

Minimum Requirements:

• One (1) to three (3) years event coordination experience preferred

• Experience working in a 4 or 5-Star hotel/resort preferred

• Excellent communication skills, both written and verbal

• Excellent computer skills required; proficiency in MS Office, Microsoft Word and Excel

• Working knowledge of Opera preferred

• Minimum typing skills of 35+WPM

• Goal oriented team player with an aptitude for developing business

• Consistently aspires to fulfill our core Company values (Integrity, Loyalty, Respect, Passion, Accountability, Caring, Trust & Teamwork)

• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers

• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively

• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment

• Ability to easily adapt to organizational and environmental changes

• Must be flexible to working days, early mornings, evenings, weekends, and holidays

• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Maintain knowledge of all hotel services/functions and hours of operations

• Maintains extensive knowledge of catering, wedding and conference services, products, packages and meeting room configuration options and amenities

• Assist catering and conference guests with set up of meeting rooms, audio visual equipment and any other pertinent services. Is available to conference guests to answer questions and accommodate special requests, as appropriate

• Ensures that established standards of quality and service are maintained in servicing all functions

• Meet with clients to discuss and assist with the arrangements of details for their event(s) i.e.-entertainment, meeting schedules, golf tee times, spa/salon appointments, other activities, transportation, etc.

• Assist CCS team with general administrative needs, special projects & sites

• Ensures assigned hotel events are executed with consistent high levels of service

• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability

• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)

• Maintains cleanliness and organization in all work areas

• Uphold appropriate departmental standards of quality/timing

• Uphold and ensure compliance with all company and departmental policies and procedures

• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately

• Attends all scheduled employee meetings and brings suggestions for improvement

• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods

• If applica