Evening Shift- Part Time- Entry Level Customer Service

Discover Financial Services Phoenix , AZ 85002

Posted 4 days ago

Discover. A more rewarding way to work.

At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Job Description:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Class Start Date: Monday, April 29th, 2019

Shift Requirements:
2:00 PM - 10:00 PM; M-F

PART TIME: 29hrs/ week

Pay: 13/hr (Opportunity to promote to FULL TIME within first year at 15.25/hr)

Our excellent perks designed to help you reach your goals and live a rich, healthy life, include the following:

  • Paid Time off (up to 40 hours annually)

  • Full service cafeteria featuring Starbucks and subsidized Mindful options

  • Access to fitness center

  • Opportunities to volunteer in the community

  • Development groups and training

  • On-site Health Clinics

  • Onsite Employee Assistance Program Counselors

  • Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

  • Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

Responsible for handling basic and routine customer services inquiries and problems via multiple channels, generally recording consistent problem areas. Uses computerized system for tracking, information gathering, and/or troubleshooting. Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Navigates a computerized data entry system or other relevant applications.

Responsibilities

  • Utilizes effective communication skills to handle customer service inquiries. Uses computerized system for tracking, information gathering, and/or troubleshooting.

  • Handles basic and routine customer service inquiries and problems via multiple channels, generally recording consistent problem areas.

  • Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Preferred Qualifications

If we had our say, wed look for:

  • H.S. Diploma or GED

Skills:

.

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.


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Evening Shift- Part Time- Entry Level Customer Service

Discover Financial Services