Evening Receptionist

Type:Part-timeSalary/Pay Rate:$22/hourPosted Date:06/07/2024 2:27 PM

Richard Hall Community Health and Wellness Center

Part Time, 15 Hours/Week, Non-Exempt

Position Summary:

Performs receptionist duties for the Center. Schedules appointments and makes appointment reminder calls for Medication Clinic clients. Greets and checks in all clients for services at the Center. Collects co-payments or any monies due, update records as needed. Delivery of all services is trauma-informed, wellness and recovery oriented, and person-centered in accordance with the Mission, Vision, and Values statement of the Center.

Essential Functions:

• Greets and checks in all clients and visitors and announces to the providers and staff at the appropriate appointment time.

• Schedules appointments for providers and enters this information in the electronic health record.

• Reschedule appointments when providers call out or schedules change.

• Confirm client appointments for next day.

• Calls emergency codes when indicated and Informs security staff of dangerous or emergent situations.

• Answers all telephone lines, screens phone calls and forwards the call to appropriate staff members.

• Attends and participates collaboratively in all Center departmental meetings and educational in-services. Participate in any classes or training that are offered by the County that would enhance performance.

• Checks and updates demographic information in electronic health record when client is here for each appointment.

• Cross-trained in other support staff functions to cover other positions as required.

• Performs other related duties as assigned.

Essential Qualifications:

• High School Diploma

• Excellent telephone manners and skills

• Ability to communicate clearly and respectfully with clients and visitors.

• Skill in the operation of office equipment, including but not limited to computers, printers, copiers, calculators, and other job specific equipment.

• Ability to work collaboratively and build relationships with colleagues, coworkers, vendors, contractors, and the public.

• Ability to accurately prepare and maintain files, records, reports, and logs.

• Skill in using computer applications including electronic health record, spreadsheets, databases, and word processing software.

• Ability to identify and maintain confidential information.

• Ability to comprehend, express and exchange information in English over the phone, in person, in writing or through other communication or electronic devices.

Preferred Qualifications:

• Bilingual Spanish/English