Evening Manager - Food Lion

Delhaize America Calhoun , GA 30703

Posted 2 months ago

Position Title

  • Evening Manager

  • Food Lion

Primary Purpose:

Responsible for retail store operations during the evening hours making decisions impacting store associates, merchandise quality and presentation and the level of service offered to our customers. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

Duties and Responsibilities:

  • Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store

  • Responsible for hiring, training, and developing associates

  • Manage performance through performance management, coaching, appraisal and disciplinary efforts

  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service

  • Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy

  • Ensure proper control of all store funds and company assets

  • Observe and correct all unsafe conditions that could cause associate or customer accidents

  • Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards

  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

  • Support the achievement of store budgeted financial and operating results

  • Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses

  • Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures

  • Ensure compliance with local, state and federal regulations

  • Ensure that staffing schedules across departments meet the business needs

  • Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful

  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

  • Perform all other duties and projects as assigned

Requirements Qualifications:

  • High school graduate or equivalent

  • Department Manager or equivalent experience required

  • Strong understanding of store operations and total store merchandising techniques

  • Excellent interpersonal, customer service and communication skills

  • Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

  • Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances

  • Desire and ability to lead and manage associates throughout multiple departments

  • Must meet minimum age requirements to perform specific job functions

  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions

  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory

  • Stand 100% of the time, frequently walking short distances

  • Ability to push or pull up to 2000 pounds using a pallet jack or float

  • Perform repetitive hand and arm motions

  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

  • Meet established volume activity standards for the position

  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

  • Have sufficient visual ability to check invoices, dates, and other written documents

Apply On-line

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PT Sales Associate (Cashier) Food Lion

Delhaize America

Posted 2 weeks ago

VIEW JOBS 2/11/2021 12:00:00 AM 2021-05-12T00:00 Job Title: PT Sales Associate - Food Lion Job Location: Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities: * Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience * Greet each customer and uses his or her name whenever possible * Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together * Check the bottom of every cart and under all baby seats for items before completing an order * Follow correct bagging procedures for the correct use of bags by type * Scan customers' order and handles the payment transaction, per standard practice * Avoid personal conversations with other associates when customers are present * Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers * Follow procedures for refunds and error correction * Make every attempt to maintain accurate cash control * Follow procedures and performs overrides * Identify customers needing assistance and offers to take the customer's order to their car * Maintain alertness and calls for assistance when needed to service customers per service standards * Check prices quickly and accurately * Is courteous and helpful to other associates * Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code * Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice * Ensure work station and front end area of the store has a neat and clean presentation * Report any register malfunction to the Customer Service Manager or MOD * Ensure the MVP savings center KIOSK is filled with paper and properly working * Adhere to all company guidelines, policies and standard practices * Observe and correct all unsafe conditions that could cause associate or customer accidents * Notify QA of any cleaning issues or maintenance required on front end * Successfully complete computer based training (CBT) and training aid courses * Perform all other duties as assigned Requirements Qualifications: * High school graduate or equivalent preferred * Effective communication and customer service skills * Ability and willingness to learn multiple tasks and technical requirements of the job * Ability to perform the technical requirements of cashier and service center * Must meet minimum age requirements to perform specific job functions * Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: * Ability to use computers and other communication systems required to perform job functions * Perform repetitive hand and arm motions * Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion * Pull or push up to 75 lbs. on occasion * Stand 100% of the time, frequently walking short distances * Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners * Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator * Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level * Meet established volume activity standards for the position * Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time * Have sufficient visual ability to check ID cards, checks, invoices and other written documents * BOTTLES where applicable: Move empty bottles and containers from the front end to the back room Apply On-line Delhaize America Calhoun GA

Evening Manager - Food Lion

Delhaize America