EUC Engineer

Configuration, deployment, inventory management / tracking, of the

below assets for Corp users and retail stores:

Laptops, Desktops, Docking stations, Mobile phones, Ipads, iPods,

Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT

guns, symbol scanners, POS Peripherals and RFID scanners

Primary Skills #

• Configuration, deployment, inventory management / tracking, of the below assets for Corp users and retail stores:Laptops, Desktops, Docking stations, Mobile phones, Ipads iPods,Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT guns, symbol scanners, POS Peripherals and RFID scanners

Review equipment order form with PM

• Receiving incident and service requests in service management tool

• Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets

• Manage vendor quotes

• Esker order process and send Purchase Orders to Service Providers

• Receive required approvals before placing the request for new orders

• Tracking, Deployment / shipping equipment to stores and users as applicable

Secondary Skills # End user support for Corp and Retail Stores

• Strong knowledge with Windows OS and iOS devices

• Installation support for standard software and propose process for new application requests

• Technical troubleshooting skills

• Incident and Request Management

• Excellent customer service skills

Strong understanding of EUC environment and managing business relationship