Tata Consulting Services (Usa) Wayne , NJ 07470
Posted 2 months ago
Configuration, deployment, inventory management / tracking, of the
below assets for Corp users and retail stores:
Laptops, Desktops, Docking stations, Mobile phones, Ipads, iPods,
Monitors, Printers, Keyboard and mice, Ticket printers, POS units, PDT
guns, symbol scanners, POS Peripherals and RFID scanners
Primary Skills #
Review equipment order form with PM
Receiving incident and service requests in service management tool
Providing information to the End Users, including feedback on Incident tracking and Service request status to tickets
Manage vendor quotes
Esker order process and send Purchase Orders to Service Providers
Receive required approvals before placing the request for new orders
Tracking, Deployment / shipping equipment to stores and users as applicable
Secondary Skills # End user support for Corp and Retail Stores
Strong knowledge with Windows OS and iOS devices
Installation support for standard software and propose process for new application requests
Technical troubleshooting skills
Incident and Request Management
Excellent customer service skills
Strong understanding of EUC environment and managing business relationship
Tata Consulting Services (Usa)