Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology, and wireless service - bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.
Position Title: Architect, End User Computing (EUC)
The Technology Architect, End User Computing (EUC) will design and implement all Modern Microsoft Workplace technologies in an enterprise environment. Your role is part of our enterprise architecture team responsible for infrastructure technology platforms across Crown Castle and you will be the subject matter expert for all Microsoft technologies.
Design the Microsoft-centric End User Computing (EUC) environment to ensure productivity, security and management of user experience and overarching modern technology portfolio to provide a productive and secure enterprise and mobile workforce.
Develop and maintain roadmaps associated with the evolution of key EUC capabilities, understanding their relationships and dependencies
Manage enterprise clients running Windows including relevant security and management technologies to provide a secure and scalable end user computing platform through usage of SCCM, Enterprise Mobility Suite (EMS), Office 365, Azure Active Directory.
Define, implement and manage processes and procedures used to manage the computing environment including mobile device management, application self-service, software packaging and distribution, image build and distribution, deployment processes and management, inventory management, backup and restore during migration, profile management, patch deployment, client provisioning, etc.;
Provide design and troubleshooting of Active Directory and Group Policy as it pertains to the Windows client environment, skilled at Group Policy security design and best practices as pertains to hardening and compliance.
Advise on Endpoint management through the usage of Windows 10 Security features: Group Policy, Security baselines, Credential Guard, Device Guard, Health Attestation, Bit Locker, Secure & Measured Boot, Windows Hello, and Multi-Factor Authentication, Antivirus and Malware defense.
Advise on Co-Management and Mobile Device Management (MDM) through the usage of MDM technologies including Device Management, policy management, and security.
Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
Review and follow data privacy practices, policies, and guidelines.
Guide architecture decision making process, including generating engineering tradeoff studies exploring the decision space at the initial design stage or as problems arise.
Continually drive alignment between product, technical requirements, architecture design and detailed implementation.
Define and manage interfaces between system modules, generating design strategies to maintain useful abstraction barriers between components and facilitate appropriate information transfer.
Analyze full system performance data (e.g. on-road performance data) to identify cross-system trade-offs, trace high-level issues back to requirements and specifications, and identify cross-module solutions for issues.
Serve as a point of contact for system-level engineering questions and issues that may arise.
Guide documentation efforts for a complex engineering system, in some cases creating system documentation.
Provide a view of technical risk based on system analysis and technology readiness.
Maintains an awareness of changing organizational conditions and their impact to the strategic objectives, using knowledge to adapt and evolve their approach
Demonstrates empathy towards customer and end-user needs, with the ability to translate business requirements into technical solutions that deliver value
Guide technical decisions when faced with challenges and strong perspectives
Demonstrates executive maturity and ability to communicate at all levels of the company
Develops a strong reputation that inspires key stakeholders, presenting ideas in a manner that reinforces credibility and earns trust and respect
BS Degree in Engineering, Computer Science, or related technical discipline
Graduate Degree in technical discipline preferred
Certifications in ITIL, SCCM, TOGAF preferred
5+ years of experience designing and leading IT solutions development/delivery in a customer or stakeholder-facing role
4+ years of architecture experience across one or multiple products, systems and/or platforms (Microsoft technologies strongly preferred)
Expert in implementing and managing Microsoft technologies including Office 365, Microsoft Teams, and OneDrive.
Expert in Windows Operating System Deployment using SCCM Task sequences for new, refresh, replace, and upgrade scenarios. Must have experience with Windows as a Service (WaaS) servicing model, preferable design, and support of.
Experience working across subsystem boundaries and teams to solve a complex engineering problem
Experience with Asset Management systems including design and integration with Configuration Management environments to support overall business needs for license management.
Experience with software packaging and distribution.
Expert with Microsoft Graph, SQL queries, excel, PowerShell, and windows scripting technologies. Report creation and writing using PowerBI or Excel is recommended. Usage of Microsoft Assessment and Planning Toolkit, Desktop or Windows analytics desirable.
Experience with Desktop as a Service (DaaS) technologies and delivery using either Citrix or Microsoft Azure
Familiarity with APIs, middleware, technical architecture design, testing
Thorough understanding of SDLC and project management
Working Conditions: Remote with requirement to occasionally work on-site during "moments that matter." Approximately 15% travel may be required.
Crown Castle USA Inc