Estimator

Summary/Objective

The Estimator is responsible for the accurate evaluation and appraisal of vehicle damage to determine cost of repair for insurance claim settlement.

Essential Functions

• Examines damaged vehicle to determine extent of structural, body, mechanical, or interior damage.

• Estimates cost of labor and parts to repair or replace each damaged item

• Reviews repair cost estimates with Service Manager, Body Shop Manager or Body Shop Supervisor

• Reconciles disagreements in repair cost between the Estimator and supervisor and will escalate as needed

• Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors

• Evaluates practicality of repair as opposed to payment of vehicle market value before accident

• Determines salvage value on total vehicle loss

• Prepares insurance forms to indicate repair cost estimates and recommendations

• Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles

• Provides estimates to insurance adjusters and claims personnel

• Provides estimates and options to customers

• Handles all customer complaints promptly and in accordance with company policies

• Ensures efficient processing of estimates for customers, insurance companies and internal dealership staff

• Maintains accurate daily, weekly, monthly, and on demand reporting that reflects activities associated with the program and provides reports to supervisors, management, and insurance companies

• Understands the federal, state, and local laws that govern repair of vehicles for insurance claims

• Maintains reporting systems required by general management, insurance companies, and the manufacturer

• Ensures work areas and customer waiting areas are kept clean

• Follows all attendance and punctuality standards with adherences to timekeeping standards

• Follows the Company Code of Business Ethics and Conduct

• Understands and follows all work rules and procedures and follows lawful directions from Supervisors

• Upholds the company's non-disclosure and confidentiality policies and agreements

• Maintains a professional appearance for self in accordance with company policy

• Attends pertinent training on request

• Assist with organizing and attends special events held at dealership or in the community

• Attends company meetings as required

• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.