Essential Services Coordinator

Sacred Heart Community Service San Jose , CA 95111

Posted 2 months ago

Essential Services Coordinator

Focus Area: Warehouse

Brief Description:

Sacred Heart Community Service, located in San Jos, CA, is looking for an organized, customer service oriented, mature team player to play a critical role in interfacing with the public, developing relationships with volunteers, and engaging members in the work of the organization. The ideal candidate will be self-directed, flexible, and exhibits strong communication, relational, and organizational skills. They are an energetic public speaker and must also be equally committed to our vision of a community united to ensure every child and adult is free from poverty, an approach of driving policy change through transformational leadership development, and teaching and living an anti-racism and anti-oppression worldview. For 55 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change.

Position Summary

Sacred Heart's warehouse team runs the daily operations of the clothes closet, pantry, and donation station. The position serves as the face of the organization, interfacing with donors and partner organizations that provide critical resources to preserve people's human rights and basic needs. Understanding the stress and trauma experienced by low-income individuals and families, the position guides our efforts to ensure everyone is treated with dignity, compassion, and respect. The Coordinator engages volunteers through recruitment, training, strength-based management, and leadership development with contagious energy, passion, and a can-do attitude.

General Responsibilities:

Warehouse Operations (50%)

  • Supervises volunteers helping in the warehouse by providing leadership, information, monitoring, training and support for 20 to 75 warehouse volunteers per day.

  • Assigns volunteers to key operational tasks and monitors them throughout each volunteer shift, ensuring that services to our members continue seamlessly.

  • Designs and implements warehouse projects for school, faith-based organizations, social, and corporate groups.

  • Provides daily guidance and support to volunteers, ensuring that they have a pleasant, productive experience, and are inspired to further partner with Sacred Heart in efforts to eliminate poverty.

  • Processes and intakes warehouse donations from our community partners

  • Accepts deliveries from agency partners, sort and distribute.

  • Monitors supply levels of incoming donations and communicate with program staff.

  • Arrange pallets in warehouse spaces to maximize efficiency for volunteers.

  • Sets up and/or breaks down Clothes Closet, Donation Station, and Pantry for daily operations.

  • Receives and stores large quantities of donations using warehouse equipment such as electric pallet jacks and walk-behind forklift.

  • Assists in managing logistical aspects of the program including budget, program statistics, maintaining equipment, and ordering of supplies.

  • Serves community members in the warehouse area as needed.

  • Ensures that members are treated with dignity, compassion, and respect.

  • Provides crisis intervention support and ensures fair, compassionate messaging around warehouse guidelines.

  • Seeks feedback and member participation in shaping the program's process and goals.

  • Connects members to programs and referrals to support members in their pathway towards self-sufficiency.

Volunteer engagement and development (20%)

  • Supports the recruitment, development, and management of warehouse volunteers and committees.

  • Identifies and develops skilled volunteer opportunities working with SHCS programs.

  • Trains, engages, follows up, and recognizes volunteer participation and leadership in programs and campaigns, using meaningful experiences as opportunities for the facilitation of transformational relationships and deeper involvement.

  • Coaches volunteers to ensure adherence to the SHCS code of conduct and acts as liaison between the Volunteer Office and warehouse team as needed to ensure strength-based performance management and discipline as needed.

Organizing and Community Building (20%)

  • Plans, with support from lead volunteers and other staff, at least two community- building, education, or training events for pantry members each year.

  • Conducts 1:1s with members, supporting the development of their systems analyses, leadership, and ownership of the warehouse programs while teaching an anti-racism and anti-oppression worldview.

  • Engages program participants in agency-wide public policy campaigns, and supports members in understanding the need to address the structural causes of poverty as well as providing direct services.

Leadership (10%)

  • Supports the planning and implementation of agency-wide programs, events, training, and outreach efforts and is available for work during the holiday period.

  • Completes accurate and timely data tracking and reporting for grant purposes.

  • Works effectively with other SHCS program staff to ensure continued integration of services for our community.

  • Performs other duties as assigned.

Position Requirements:

  • Strong commitment to our vision of uniting our community to ensure every child and adult is free from poverty.

  • Minimum of a Bachelor's degree or equivalent experience in a related field.

  • One or more years of demonstrated success working with volunteer groups or interns .

  • Outstanding customer service skills.

  • Flexible, compassionate and supportive attitude.

  • Excellent verbal, written, and presentation skills.

  • Detail oriented, ability to multitask, provide quick responses, and highly organized.

  • Computer literate with proficiency in MS Word, Excel, PowerPoint and Google Suite.

  • Demonstrated success working in teams and and the ability to work independently with limited supervision when necessary.

  • Ability to respond professionally in tense interpersonal situations with upset community members in moments of crisis.

  • Available to work approximately one Saturday every four to six weeks.

  • Ability to lift up to 30 lbs. without assistance and up to 50 lbs. with assistance. The position requires computer use or standing for up to 6-8 hours per day. The physical demands described here are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with differing abilities to perform the essential functions.

  • Willingness to use an electric pallet jack and forklift with training.

  • Must complete a DMV and a background check, and qualify to be insured under SHCS driving policy.


  • Bilingual in English and Spanish, Vietnamese, or Mandarin

  • Experience with data management systems such as Salesforce or HMIS

  • OSHA training and certification

  • Experience with and knowledge of best practices in food safety

  • Experience and training in safe use of pallet jacks and warehouse logistics


This position reports to the Essential Services Manager.


This is a non-exempt, full-time, hourly position paying $21.00 - $23.00/hr. Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more.

Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.

We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply.

This position is represented by the Service Employees International Union (SEIU), Local 521.

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Essential Services Coordinator

Sacred Heart Community Service