Esis Senior Claims Representative, WC

ESIS is seeking an experienced workers compensation claims representative. The person in this role will handle and maintain workers' compensation claims and file reviews under general supervision of a supervisor and as part of the ESIS team.

KEY OBJECTIVE:

Responsibilities include investigating claims to determine extent of injury, reserving and effective case management. Utilize medical cost containment measures to control loss dollar pay-out. Review status of claims and develop strategies to effectively manage to conclusion. Consistent delivery of superior customer service.

MAJOR DUTIES & RESPONSIBILITIES:

• Handle multiple demands & priorities, from a variety of sources, simultaneously

• Maintain ESIS Standards & Best Practices

• Adjust claims with the ability to follow company policies and procedures

• Have the ability to effectively and independently manage and maintain a workers compensation pending.

• Handle and resolve conflict effectively

• Meet goals & objectives established by ESIS and the Claims Vice President

• Escalate issues appropriately and follow through

• Be a problem solver with excellent problem resolution skills

• Meet and maintain customer service requirements and have the ability to follow ESIS processes.

• Make sound judgment decisions and have the ability to differentiate information.

• Communicate effectively both written & orally

• Respond to customers appropriately, timely & accurately

• Ability to remain calm and professional during peak periods of activity.

• Handle multiple computer applications and vendor systems to manage caseloads

• Identify and determine short term and long term financial exposures and establish accurate financial reserves to meet Client, ESIS and Carrier expectations

• Effectively and accurately manage large sums of client or carrier funds

• Comply with all statutory reporting and licensing requirements for multiple jurisdictions

• Determine, calculate and issue accurate benefit payments to injured workers, medical providers and vendors in a timely fashion

Clearly and concisely document the ESIS claim system with activities, investigations and plans in a timely fashion