ESD Manager 2

The Position

ESD (Employment Security Division) Managers plan, organize, coordinate, and manage the operations and services provided to customers at one or more workforce investment and/or unemployment insurance offices.

ESD Manager II's manage unemployment insurance or workforce investment services in a large office or a statewide program with regional offices and supervise a staff, which typically includes at least one subordinate supervisor or an extensive staff involved in employer and community outreach.

Under direction of the Deputy Administrator of the Employment Security Division or the Chief of Unemployment Insurance Operations, incumbents plan, organize, coordinate and manage the operations and services provided to customers at the Southern Nevada Telephonic Initial Claims Center; participate in planning and developing service delivery strategies and ensure implementation in accordance with applicable laws, regulations, policies and procedures; supervise subordinate managers, supervisors and professional staff; analyze and evaluate the impact of mandated program changes and make recommendations for successful implementation; facilitate and direct implementation of new programs; allocate staffing resources, training and capital to provide optimal service throughout the program; publish directives regarding goals, program objectives, minimum work standards and work processes to ensure compliance with laws, regulations and requirements; develop and justify budget recommendations and management reports for the unit or teams and submit to division administration; monitor program conformity and timelines; identify and make recommendations to Administration to resolve issues. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/