Escrow Technology Business Consultant II

Black Knight Financial Technology Solutions Jacksonville , FL 32277

Posted 2 months ago


Escrow Technology Business Consultant II

Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


The Escrow Technology Business Consultant serves as a contributor with expertise in particular business processes (Escrow, PMI, Customer Service, etc.) and is responsible for providing technical guidance concerning the business implications of the application of various systems (MSP).

Provides technical consulting on complex projects by working directly with external clients, conducting research, testing (UAT) and formulating solutions for varying application related items.


  • Works individually or within a team on technology business consulting projects to meet specific client requirements within the Escrow functionality.

  • Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.

  • Expertly researches and documents client needs, technology, or regulations related to system design or enhancement (MSP).

  • Defines product scope, objectives and requirements. Defines specifications and data models for product development and testing.

  • Creates detailed specifications from which product enhancements and/or modifications may be written.

  • Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.

  • Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained.

  • Conducts a variety of tests such as system, integration, readiness, and user acceptance tests (UAT). Conducts tests using client data to be certain client needs will be met.

  • Consults directly with the client and may travel to the client site.

  • May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

  • Performs other related duties as required.


A Bachelor's degree or the equivalent combination of education, training, or work experience.


Prior Mortgage or Home Equity Servicing experience highly preferred

Functional knowledge in the following area(s) may be required:

  • Customer Service

  • Escrow (Analysis, Taxes, Hazard Insurance, PMI/MI, Optional Insurance, Forced Coverage, FHA/HUD notices, Escrow Analysis, etc.)


  • Familiarity with Black Knight products and services preferred

  • In-depth knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements preferred

  • Knowledge of Escrow related topics, such as Escrow Analysis, Taxes, Hazard Insurance, PMI/MI and Payoff workstation

  • Proficiency in quality management methods, tools and technologies

  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)

  • Willingly shares relevant knowledge and expertise to other resources

  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills

  • Ability to persuade and influence others on the best approach to take

  • Is resourceful and proactive in gathering information and sharing ideas

Technology Business Consultant II

Intermediate professional role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in one or more technologies. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires at least three years of demonstrated business analysis/consulting experience, a minimum of three years of mortgage and home equity services consulting or management experience, and demonstrated technical capabilities.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.


Jacksonville, FL

Time Type:

Full time

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Escrow Technology Business Consultant II

Black Knight Financial Technology Solutions