Escort Services Dispatcher - Escort - (Hpw) - PT - Evening

Work Shift:

Evening (United States of America)

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

• Obtains and accurately documents required information for requests of transport.

• Assigns effectively and instructs escort staff based on specific needs of transport.

• Utilizes successfully communication equipment to effectively meet transportation department goals.

• Assigns and instructs appropriate escort staff members on specific needs of transport determined by age and other factors.

• Informs staff effectively of special transport needs required for specific routes.

• Resolves dispatching issues and problems quickly and effectively.

• Discusses patient issues, specific requests, and concerns with supervisor on a timely basis.

• Initiates appropriate action to correct issues and any problems timely which may interfere with the proper functioning of communication equipment and patient transport.

MINIMUM REQUIREMENTS

• Education: High school diploma or equivalency.

• Experience: Less than one year experience.

• Other Credentials: AHA Heartsaver AED

• Knowledge and Skills: Must have excellent phone and customer service skills. Excellent interpersonal skills necessary to interact, motivate and communicate with a wide range of staff and hospital personnel in a professional manner. Possesses effective organizational skills necessary to plan, organize, coordinate and direct the activities of transport requests

• Special Training: Demonstrates basic clerical skills including typing. Possesses basic data entry experience, and able to operate in a fast paced environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include:

• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities

• Continuous physical demands include: Sitting , Keyboard use/repetitive motion , Talk or Hear

• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Accurate Hearing

• Anticipated Occupational Exposure Risks Include the following: Airborne Communicable Disease , Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."