Amazon Employee Services Technology (ES Tech) is looking for a Senior Product Manager - Technical to lead the definition and implementation of case management capabilities for our business customers. Our goal is to enable Human Resources to deliver a frustration free experience to Amazon's global workforce. To help meet this goal, you will have the autonomy to define the technical strategy and roadmap for your product(s) and will work closely with engineering to drive execution.
The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end-to-end, prioritize workload effectively, and thrive in a dynamic environment. You will be passionate about your work, self-motivated, detail oriented, and have excellent problem solving abilities. You will work well under pressure to meet ongoing and overlapping deadlines within short time constraints.
Manage the lifecycle of case management technology including customer experience, vision, strategy, and goals.
Collaborate with HR teams to define the product roadmap and balance business priority against cost, risk, and system capabilities.
Define and deliver key performance indicators and/or success metrics for goals and features.
Recommend future system features and/or functionality based on business needs, voice of the customer, and/or new technical capabilities.
Author documents including business cases and work orders for new technology investments and resources, monthly or quarterly business reviews, and papers that describe the vision of your product.
Develop business requirements and user stories that can be used to create specifications and architecture for your product.
Lead discussions of complex business problems with cross functional groups from all levels including senior leadership, subject matter experts, architects, and developers.
Build trust through strong, long-term relationships with cross-functional business and engineering teams
Mentor team members and provide feedback to help them develop
Open to considering talent in virtual locations in the USA as well.
5+ years of experience in product or program management, product marketing, business development or technology
Experience with end to end product delivery
Experience overseeing roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Knowledge of Salesforce, preferably Service Cloud.
MBA or Master's degree.