Robert Half Technology is looking for an ERP/CRM consultant in the Chicagoland area. The Enterprise Resource Planning (ERP) Application Support Analyst will utilize skills in research, business analysis, implementations, maintenance, troubleshooting, and training and ensure smooth transition to Prophet 21 Software. For immediate consideration, please send your resume to .
Duties and responsibilities
Support the current ERP implementation, including data conversion, customizations, and system set-up.
Assist COO to troubleshoot application issues, place Epicor support calls, documenting issues and testing solutions/fixes.
Provide support for employees in a help desk capacity and assist in troubleshooting application questions.
Communicate with employees on status of open tasks and support calls when necessary.
Work with third-party server host to establish highest service levels available.
Liaison with our third-party IT Desktop Support to maintain all end user hardware systems required for employee or production purposes (desktops, laptops, phones, printers, thin clients, hand-held units, WiFi devices, etc.), including break/fix of desktops and laptops when required.
Assist with physical administration of systems as required by personnel such as changing out older hardware, or replacing components such as memory, hard drives, or monitors.
Increase communication and collaboration with the user groups and managers to ensure consistent delivery of service as well as finding opportunities for improvement in the existing infrastructure, hardware and software related services.
Bachelor level degree
Experience with project management, implementations, and integrations.
Minimum 3 years? experience with any of the following ERP's: P21, Eclipse, SAP, Epicor, Dynamics, Great Plains, and/or Infor
Software solutions experience in business analysis, implementation, and integrations in a large-scale environment across multiple hardware and software platforms.
Broad knowledge of business processes and best practices in warehousing, manufacturing, distribution, accounting, and supply chain.
Excellent analytical, written, and oral communication skills.
Excellent attention to detail and the ability to meet deadlines and stay organized.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Accounting, Analysis, Analyst, CRM, Desktop Support, ERP, Excel, Hardware, Help Desk, Management, Outlook, PowerPoint, Project, Project Management, Research, SAP, Supply Chain, Testing
Robert Half Technology