The ERP Systems Training Manager for the Digital Transformation team provides support of training strategy design, instructional design, technical writing, and project management for role-based training programs as part of implementation for Chemonics' global enterprise resource platform (ERP) system. The manager will manage and lead development of training strategies and materials while maintaining uniformly high standards in efforts to assess needs, develop, and evaluate training, and develop staff to serve as trainers for the system. We are looking for individuals who have a passion for making a difference in the lives of people around the world.
Contribute to the design and execution of training strategy, plan, and deliverables for Chemonics ERP system, including coordination with internal and external stakeholders as needed.
Design face-to-face training, self-directed learning, and train-the-trainer guidance for all ERP-related needs.
Help create and manage training activity work plans that include assignment of responsibilities, estimated level of effort for team members, dependencies, and deadlines
Manage the development of training materials and user manuals, including but not limited to instructor guides, participant guides, and job aids
Collaborate with Digital Transformation staff on the creation of training materials, as well as planning for Instructor-Led staff trainings in the home and field office
Review of training materials and documentation by Subject Matter Experts to ensure content accuracy and consistency
Supervise the creation of instructional videos and other online learning materials
Collaborate with the InDepth team on creation of digital content and utilization of Chemonics Online Learning Platform (Degreed) to support D365 usage
Create and deliver training content with a high level of cultural competency for non-native English-speaking audiences
Manage the translation process for training materials into multiple languages as well as the updates to existing translated documents
Contribute to the expansion of Chemonics' knowledge management system within the IT support ticketing system to incorporate training-related Q&A.
Speak and write effectively concerning instructional design such as writing articles for internal publications and coaching facilitators
Facilitate training workshops, as needed
Build rapport with staff to help increase system adoption and encourage feedback of potential improvements
Stay abreast of advancements in the training field, benchmark programs and analyze their potential application to Chemonics programs
Supervise associates, facilitating software training
Bachelor's degree in training or related field required
Minimum 4 years of software training experience required
Experience with Microsoft products (Office365, Dynamics 365, Power BI) preferred
Ability to quickly learn new software packages and be able to design training on them
Demonstrated ability to communicate clearly and concisely, both orally, in writing, and in online environments: ability to manage, lead presentations, training courses, and effective meetings
Demonstrated ability to explain technical concepts in layman's terms, including appropriate corporate jargon where applicable
Demonstrated experience designing, delivering and evaluating software training for non-native English speakers with diverse cultural backgrounds
Experience with adult learning, instructional design and best practices in online learning to inform problem solving, strategic and programming decisions including maintenance and improvement of assigned curricula
Demonstrated integrity, independent thinking, judgment, and respect for others
Ability to work both independently and as part of a team
Strong organizational and work prioritization skills and attention to detail
Supervisory experience preferred
Knowledge and understanding of adult learning principles, instructional design, and experience with blended learning
Experience developing curricula and related assessment and evaluation plans
Ability to provide guidance to staff on training coordination and management
Interest in international development efforts
Knowledge of company's main client and its operations preferred
Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
English fluency required
Demonstrate leadership, versatility and integrity
Experience living or working in developing countries preferred
Apply through our Career Center at https://chu.tbe.taleo.net/chu02/ats/careers/requisition.jsp?org=CHEMONICS&cws=1&rid=2903 by December 21, 2018. No telephone inquiries, please. Finalists will be contacted.
Chemonics is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
Chemonics International Inc