ERP Support Specialist (Oracle Scm)

Job Type

Full time

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named "The Marble City" and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World's Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.

Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the "Not-So-Crazy Cat Lady" with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community's employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.

The ERP Support Specialist is responsible for overseeing day-to-day production support of Oracle EBS applications for Internal customers, assesses the criticality of reported issues and routes them to the appropriate team, and works to find the balance between meeting evolving business needs and customization of seeded functions of Oracle systems.

Responsibilities:

• Oversees and coordinates activities of ERP Analysts at RSC, RSPEL, and RSTS to ensure consistent, positive user experience.

• Manages the ERP Ticket Board for all production issues across iStore, EBS, SOA, VCP, and integration points and services tickets on the same.

• Supervises the software development lifecycle for changes in the Oracle environment as tracked in Jira and services tickets on the same.

• Reviews, analyzes, and evaluates business systems and teammate needs to deliver continuous improvement.

• Acts as a SQL and PL/SQL developer-creates novel, deployable code alongside extensions to and re-writes of existing custom code.

• Acts as an ERP Analyst, Interfacing with business users and third-party support to resolve production and project-related issues.

• Management of Application Object Library and similar items (Responsibilities, Forms, Flex Fields, Concurrent Programs, Workflows etc.)

• Development and maintenance of the above using tools including Oracle Forms and Reports Developer, Oracle Workflow Developer, etc.

• Execution of ad hoc quick dives into the database to deliver answers to questions posed by the business.

• Advocates for native system functionality and industry best practices, seeks to pay down existing technical debt, but understands necessity for customization.

• Manages basic security of the Oracle instance, attempting to ensure that as little system access is granted as is needed to perform business functions.

Qualifications:

• Must be detail oriented, self-motivated, and focused on deliverable goals

• Must have 5+ years of experience in Oracle Applications

Must experience within Oracles SCM modules

• Must have 5+ years of experience in SQL, PL/SOL, and the Oracle Database

• Must have a minimum of a bachelor's degree, or equivalent, from an accredited institution

• Must demonstrate the ability to break down complex tasks into smaller goals, both for troubleshooting of issues and development of solutions

• Must demonstrate the ability to gather and integrate complex business requirements to generate holistic proposals for a desired solution

• Must demonstrate the ability to effectively converse with end users, business managers, technical developers, and representatives of third-party companies

Accountabilities:

• Maintain a Customer Service Survey rating of at least 4.5 out of 5
• Maintain average 1-hour initial response time to production trouble tickets during core office hours

Relationships:

• Reports directly to the Director Oracle Applications

• Is a member of the Oracle ERP Team and interfaces routinely with:

• All Oracle Application end users

• Oracle SMEs and Product Owners

• IT department teams:

• Internal Software Development

• Infrastructure

• Support Desk

• Other Business Analysts

• Business managers/directors

• External Oracle Support (MOS)

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BENEFITS:

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual's identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.