BDO Houston , TX 77020
Posted 2 months ago
Job Summary:
To support our double-digit growth goals, BDO Digital seeks a director who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.
Job Duties:
The Director will participate in and lead the following job duties as directed:
Strategy, Requirements & Selection:
Participates in defining needs for existing and new EBA solutions
Documents existing enterprise business applications, related business processes, and personas impacted
Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
Envisions and develops representations of recommended future state options for evaluation by clients
Understands related security structures and best practices
Designs and develops scorecards for evaluation of candidate business applications
Creates dashboard presentations of quantitative and qualitative scoring of candidate options
Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
Solution Functional Design:
Performs functional (business process) solution design in business applications (ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
Consulting:
Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
Program & Project Management:
Supports, and manages aspects of business applications implementations
Documents and maintains project milestones, phases, elements, and budget
Monitors project progress by tracking risks, actions, issues, decisions, and other activities
Develops references for users by writing and maintaining user documentation; providing help desk support; training users
Implementation and Support:
Provides functional support of EBA solutions and related technologies
Manages and resolves issues, defects, and change requests
Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
Provide on-going support during project implementations and post-go-live support
Responsible for configuration of solution based on requirements
Business Development and Account Management:
Identifies new business development opportunities
Leads and supports scoping and estimating of new opportunities
Serves as escalation contact for client satisfaction and delivery issues
Co-owns client relationship management
Organizational Leadership:
Participates in practice leadership and best practices definition
Supports new go-to-market service offerings
Defines new delivery capabilities and associated templates and accelerators
Participates in practice recruiting
Defines supporting learning and development frameworks
Serves as mentor, manager, and career coach for EBA team members
Fosters a positive demeanor, learning attitude and client service mentality with the team
Travel - up to 25%, as needed
Other duties as required
Supervisory Responsibilities:
Owns and drives completion of key workstreams as directed by project leaders
Manages project workstreams as directed
Mentors and develops entry level consultants and senior consultants
Qualifications, Knowledge, Skills and Abilities:
Education:
Experience:
Twenty (20) or more years of business process analysis and/or business application education or experience, required
Ten (10) or more years of education or experience with ERP or CRM Product, required
Five (5) or more years of practice management, required
Some client facing best practice consulting experience, preferred
License/Certifications:
Software:
Microsoft Visio, PowerPoint, Word, and SharePoint, required
Smartsheet, preferred
CRM experience (Microsoft Dynamics 365 or Salesforce), preferred
ERP Experience (Microsoft Dynamics Business Central, Microsoft Dynamics 365 Finance & Operations, NetSuite, or Acumatica), preferred
Enterprise software strategy, selection, and implementation experience, preferred
Language:
Other Knowledge, Skills & Abilities:
Strong analytical, problem solving, facilitation, documentation, and communication skills, required
Excellent communication and presentation skills, both verbal and written, preferred
Excellent interpersonal and customer relationship skills, preferred
Business process analysis, design, and process flow skills, preferred
Excels at operating in a fast-paced technical environment, preferred
Keywords:
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $175,000 - $230,000
Colorado Range: $175,000 - $230,000
NYC/Long Island/Westchester Range: $175,000 - $230,000
Washington Range: $175,000 - $230,000
BDO