ER Case Manager

Under the direction of the Director of Case Management, the ED Case Manager will coordinate cases and collaborate with the development and implementation of a discharge plan for an assigned group of ED patients. The ED Case Manager serves as a resource for other members of the ED healthcare team and provides education to team members on issues related to the continuum of care, reimbursement, regulatory agency guidelines and resource use as well as clinical issues.

Through collaboration, the ED Case Manager assures that the treatment plan is implemented accurately, safely, in a cost effective and efficient manner in order to promote customer satisfaction and prevent delays in care and discharge. Performs routine assessments of needs requiring post discharge services.

Responsible for reviewing severity of illness and intensity of service indicators to assure that appropriateness of care criteria is met. Documents discharge assessment and plans in the medical record and computer system per department guidelines. Collects and maintains data for tracking and reporting for outcome and quality studies and performance improvement. The ED case manager will responsible to coordinating efforts on patients presenting to the ED with psychiatric and/or behavioral issues, including working within the local mental health system for appropriate services and placement.